Direct Access Counselor-Remote (must reside in IL)

Position Summary

The Access Counselor – Specialized Services plays a key role in coordinating access to care for clients, ensuring timely and effectively solutions while supporting business development efforts.

Qualifications

• Master’s Degree in Psychology, Social Work, Counseling, or related behavioral health field
• Licensed in Illinois as an LPC, LSW or LMFT
• Must qualify as a QMHP per Illinois Department of Mental Health Rule 132
• Proven experience in behavioral health, social service, or related field
• Experience in coordinating care with hospital systems, Employee Assistance Programs, or other safety sensitive populations
• Strong problem-solving abilities and organizational skills to manage complex cases and coordinate care
• Excellent communication and interpersonal skills, both written and oral, for building effective relationships
• Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
• Familiarity with the Chicago and Rockford regions preferred
• Valid driver’s license and the ability to meet agency insurance requirements

Responsibilities

• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process
• Assess client needs, determine eligibility, and coordinate services promptly and effectively
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions
• Maintain detailed records and ensure compliance with regulatory and organizational standards
• Build and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies
• Collaborate with the business development team to identify and pursue new opportunities for growth
• Represent the organization at community events, networking functions, and professional meetings
• Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies
• Participate in cross-functional team meetings to share insights and updates
• Spend at least one day per week in the community, meeting with referral sources and attending relevant events
• Act as a liaison between the organization and the community, fostering trust and partnership
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance
• Deliver exceptional customer service consistently to every customer
• Assume other related responsibilities as assigned by leadership

Schedule Hours

Monday-Thursday: 9:30am-6:00pm
Friday: 11:30am-8:00pm

Work Location

Remote

Role-Based Out of

Rosecrance Mulford Office

Work Mode

Remote

Compensation

$64,692.99 year (based on education, experience, and credentials)

Our Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Paid Time Off, sick time, bereavement leave
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility