Dir Quality Management & Training - 90355440 - Philadelphia/New York/DC/Baltimore/Wilmington

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

About the role

This position can be located in either Philadelphia PA, Washington DC, New York NY, Baltimore MD, or Wilmington DE.

The Director Quality Management and Training (QM&T Director) leads the Quality, Management, and Training team (QM&T Team) to drive standardization, integration, quality management, training, and continuous improvement of CAPD procedures and processes. The QM&T team is part of a centralized project services department providing subject matter expertise and project support to the Amtrak Capital Delivery organization (CAPD). The QM&T Director and staff work with subject matter experts across Amtrak, including project delivery, engineering, operations, and procurement to develop and document work processes in policies and procedures and deploy to the project teams. They will integrate processes across functional areas and the different project delivery arms, ensuring that primary Capital Delivery work processes are controlled. Primary work processes are categorized as project management, project controls, construction management, quality management, document management, and engineering services.

Responsibilities

• Manage the subject matter expert teams and lead in the areas of procedure development, project quality management, and document management
• Engage executive leadership in quality processes
• Manage and develop professional staff
• Integrate procedures into an efficient system
• Create and maintain the quality policy and quality manual including changes for continuous improvement
• Ensure compliance with the quality policies and procedures
• Develop procedures and training for CAPD project team members
• Document work processes (project management, construction management, quality management, document management, and engineering) into controlled policies and procedures
• Conduct Project Assessments across the CAPD portfolio to review project team compliance with the published CAPD procedures and further training needs
• Assist CAPD project teams to implement construction project quality management practices and industry standards
• Develop quality management procedures, guidelines, and templates
• Assess quality management performance of the project teams and construction management firms on the project
• Assist CAPD project teams to implement document management practices and assess compliance with published procedures and guidelines
• Develop document management procedures, guidelines, and templates
• Perform assessments to determine whether project teams have adopted CAPD procedures, processes are improved, and teams are trained
• Ensure CAPD project teams, professional services providers, general contractors, and material suppliers follow Amtrak procedures and guidelines when delivering capital projects to Amtrak
• Training, delivery, and qualification tracking
• Supplier quality system assessments
• Organize and process large amounts of data to support decision making

Requirements

• Bachelor’s Degree in project management, engineering, quality management, construction, or related field required OR equivalent combination of training, education, and relevant experience may be considered in lieu of a degree
• 11 years of relevant experience required
• 13+ years of relevant experience preferred

Preferred Qualifications

• Master’s degree in engineering, construction, quality management, project management or related field
• Combined 15 years of experience in engineering, construction, quality management, and/or project management for capital projects
• Experience in systems engineering
• Current Project Management Professional (PMP) certification
• Qualifications to take the Project Management Professional exam (must pass within one year from hire date)
• Led and completed organization certification in ISO 9001 or Capability Maturity Model

Skills

• Excellent listening, interpersonal, written, and oral communication skills including experience making presentations to senior management
• Experience collaborating with diverse, and geographically dispersed groups of individuals
• Strong interdepartmental leadership with the ability to identify problems and develop and implement solutions effectively with cross-departmental stakeholders
• Experience working with industry standards and regulations
• Experience with procurement, project execution, and vendor quality systems, and quality assessments
• Training and experience with certifications such as ISO 9001 or Capability Maturity Model
• Solid knowledge of competitive procurement processes and regulations, including alternate delivery (DB, CMAR, Progressive DB) methods in capital projects
• Ability to manage multiple tasks and/or projects, exercise independent judgment, and make solid business decisions within scope of the portfolio based on capital project delivery background and experience
• Highly motivated and self-directed with the ability to deliver departmental objectives with limited management oversight
• Excellent analytical, mathematical, and creative problem-solving skills
• Logical and efficient, with keen attention to detail
• Ability to effectively prioritize and execute tasks while under pressure
• Proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project)
• Ability and confidence to make decisions

Environmental Conditions / Physical Demands

• Onsite 4/5 days
• Travel required to other Amtrak offices, facilities, project, and construction sites (25%)
• Must be able to walk the railroad and construction sites when necessary
• Must have excellent written and oral communication skills

Pay

The salary range is $163,000.00 – $211,140.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts