DIR, OPERATIONS I - RESIDENTIAL DINING AND CATERING - UNIVERSITY OF KENTUCKY - LEXINGTON, KY

About the role

This role is responsible for leading both our Residential Dining and Catering operations at the University of Kentucky.

Responsibilities

• Formulates budgets and plans for the operation
• Maintains and implements standards of quality in all areas of the foodservice operation
• Ensures compliance with all regional and account programs and policies
• Accountable for accurate reporting for the account
• Maintain client and customer happiness by ensuring food quality and customer service standards are met consistently
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality
• Prepare and complete all vital daily, weekly, and financial reports, including those related to food and labor costs
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers
• Champion strong client relationships to align our programs with their objectives, driving happiness and retention
• Perform other duties as assigned to support the efficient functioning of dining operations

Qualifications

• BS degree preferred
• Five years of foodservice management experience required
• Higher Education experience in board and retail operations is required
• Knowledge of P&L accountability and contract-managed service experience is required
• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation
• Strong leadership abilities with validated experience in supervising and developing staff
• Excellent organizational skills and ability to prioritize optimally
• Outstanding customer service skills with a dedication to maintaining high standards of quality
• Proficiency in preparing and analyzing financial reports
• Flexibility to work evenings, weekends, and holidays as needed
• ServSafe® Certified