Dir, Operational Sourcing

Duties and Responsibilities

Lead operational sourcing execution and buy desk service delivery — 25 %
Own the centralized Operational Sourcing function, including intake, triage, buy desk operations, sourcing execution support, and purchasing coordination.
Establish service standards, manage prioritization and routing, provide status visibility, and guide business users on purchasing pathways, requirements, timelines, and next steps.
Execute standard sourcing and purchasing activities — 25%
Lead repeatable, lower-complexity sourcing and buying activities in alignment with category strategies, policies, and governance standards.
This includes simple sourcing events, “three bids and buy,” quote collection, spot buys, catalog purchases, tail spend, low-complexity renewals, change orders, PO support, and contract administration handoffs.
Support medium-complexity RFPs through logistics, supplier communications, documentation, and evaluation coordination.
Manage buying channel routing and escalation — 15%
Apply category rules, preferred supplier guidance, catalog strategies, and sourcing thresholds to route requests to the right buying channel or sourcing pathway.
Escalate requests requiring Strategic Sourcing, Governance, Legal, Risk, Finance, or business leadership involvement.
Drive SLA performance, quality, and continuous improvement — 15%
Manage KPIs, SLAs, throughput, cycle time, backlog, rework, documentation quality, and stakeholder service metrics.
Partner with Governance & Enablement on reporting, controls, and service standards while identifying bottlenecks, recurring exceptions, and opportunities to improve speed, consistency, automation, and scalability.
Partner across the sourcing, risk, legal, finance, and business ecosystem — 10%
Partner with Strategic Sourcing to execute category strategies, preferred supplier programs, buying rules, and supplier consolidation priorities.
Coordinate with Governance, Legal, Risk, Vendor Lifecycle, Finance, Accounting, and business stakeholders to ensure clean handoffs, complete documentation, required approvals, and compliant execution.
Build and lead a high-performing operational sourcing team — 10%
Lead buy desk, operational sourcing, junior sourcing, and offshore support resources.
Build role clarity, training, service standards, and repeatable work practices while fostering a culture of responsiveness, accuracy, ownership, disciplined execution, and continuous improvement.
Accountable for operational sourcing team budget, including technology, offshore resources, and external support
Influences enterprise spend through sourcing events
Drives cost efficiency through sourcing events

Requirements

Experience 10+ years of experience in procurement, sourcing, vendor risk management, or related disciplines
5+ years of leadership experience managing global teams and operating models
Experience designing and implementing transactional, rules driven sourcing or procurement operating models at scale
Experience with procurement operations (vendor setup, purchase orders, supplier qualification)
Experience with sourcing technology platforms (e.g., ServiceNow, Oracle, spend analytics tools)
Education Bachelor’s degree in Business, Supply Chain, Finance, or related field required
Knowledge And Skills
Deep expertise in sourcing & procurement operations
Strong understanding of vendor risk management frameworks and lifecycle controls
Experience with digital transformation, workflow automation, and AI enablement
Advanced analytics and data-driven decision-making capability
Executive communication, stakeholder management, and influencing skills
Ability to balance governance, efficiency, and business enablement

Other Skills/Experience

Master’s degree (MBA or related field)
Experience leading global procurement or sourcing transformation initiatives
Experience with AI-enabled procurement tools or workflow orchestration platforms
Experience operating in highly regulated industries