Dir Last Mile Strategy & Delivery

About the role

This national leadership role owns the execution of our Last Mile Strategy across routing, dispatch, training, and day-to-day delivery operations, while owning core fleet utilization and performance. The role combines national routing SOPs, performance and vendor management with hands-on fleet operations leadership — including fleet performance, utilization and local shop management — to drive transportation excellence.

Responsibilities

• Lead monitoring, progress, and execution of Last Mile Strategy and delivery goals and priorities as part of Project Lumina 10-year initiatives
• Ensure a successful transition to Omnitracs (OT1) and continuous improvement on routing metrics, data integrations and reporting
• Develop National / Regional routing strategy and build re-routing processes that create sustainable, ongoing ways to improve service and reduce cost
• Drive route optimization, asset capacity and utilization efficiencies; improve Route Quality Index and convert truck-capacity language to standardized weight and cube measures
• Standardize route planning and dispatch SOPs, off-day delivery, and proof of pickup/return processes across all sites
• Support outbound TMS strategy in partnership with OneTech
• Lead team to support Routing & Dispatch Community platform with national participation and standardized cadence
• Build and administer a Last Mile certification program and standard onboarding/training guidelines for dispatching teams
• Conduct weekly regional routing coaching sessions on all metric elements and lead performance reviews of routing/dispatch dashboards with sites
• Establish training standards and SOPs for driver and router onboarding; drive e-learning engagement and completion during onboarding/training
• Partner with Fleet Safety and Operational Transformation on Driver Academy, defensive driving, and continuous-improvement (Kaizen / Gemba / VSM) events such as pre/post-trip standardization
• Establish and coach the 30/30 pre/post-trip time standard across all sites

Requirements

• Bachelor’s degree required
• 10+ years of overall work experience required or 5+ years & MS/MBA
• Working knowledge of fleet maintenance operations, telematics analytics (Geotab/Lytx), and vendor portals (Ryder/RyderGyde)
• Familiarity with FMCSA/DOT (HOS, DVIR, Vehicle Maintenance etc.)
• Strong verbal and written communication skills for interfacing with all levels of the organization, from hourly workers to senior leadership
• Excellent interpersonal, partner service, analytical/problem-solving, and problem-management skills; advanced Excel and data visualization/dashboarding ability
• Excellent presentation development and delivery skills

Qualifications

• Physical demands for a considerable amount of time include sitting and typing/keyboarding using a computer (keyboard, mouse, and monitor).
• Occasional to rare walking, bending, reaching, standing, and stooping, including periodic site/shop visits.
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20 lbs.

Skills

• Thought leadership
• Change management
• Problem identification and problem solving
• The ability to make consistent progress in new ways of working
• Excellent relationship building
• Strong field experience across routing, dispatch, outbound, fleet, and personnel management

Benefits

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Tax-saving Flexible Spending Accounts
• Disability coverage
• Lifetime life insurance plans
• A 401(k) plan

Pay

Competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.

Schedule

Full-time position.