DIR, HOUSEKEEPING SVCS I

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

About the role

The GMP Manager will oversee contamination control and environmental cleaning compliance within ISO 8 and ISO 9 cleanrooms. Responsible for cleaning validation, GMP documentation, and comprehensive SOP reporting. Manage client relationships and ensure the delivery of high-quality clinical engineering services.

Responsibilities

• Develop a business plan.
• Control overhead expenses.
• Responsible for the attainment of financial goals.
• Review and analyze financial statements with leadership, including weekly operating reports.
• Monitor future contract financial reviews and updates.
• Responsible for productivity and staffing that aligns with divisional goals.
• Monitor period analysis and initiate action plans as necessary.
• Maintain and support client satisfaction at a level that ensures account retention.
• Maintain an active stewardship program at multiple levels.
• Administer client/customer surveys (and other feedback instruments) and respond in a timely and effective manner.
• Promote client awareness of program alternatives and the availability of corporate resources.
• Monitor and ensure compliance with the provisions of client contracts.
• Assist in customizing programs to meet unique account needs as required.
• Ensure accurate documentation compliance for cleanroom operations.
• Document contamination control workflows per GMP standards.
• Formulate technical action plans to address non-conformances and deviations.

Requirements

• Bachelor's Degree or equivalent work experience required.
• Minimum five years GMP environment experience in clinical high customer/client relationships.
• Experience managing clinical engineering accounts.
• Budgeting and forecasting experience preferred.

Skills

• Ability to communicate effectively in written format and oral presentations.
• Ability to multitask and establish priorities.
• Ability to maintain organization in a changing environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient in the use of Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Pay

$75,000 - $85,000

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave