Dir, Business Management Specialist

About the role

The Director, Business Management Specialist role combines serving as the Executive Assistant for TIAA's Chief Marketing & Communications Officer while also providing strategic business support for the broader Marketing & Communications organization. Under minimal supervision, you will operate at both tactical and strategic levels, managing day-to-day administrative tasks that enable the CMCO to focus on organizational priorities while also supporting M&C's business operations. This role requires someone equally comfortable coordinating international travel as compiling CEO level status reports on key marketing initiatives.

Responsibilities

Executive & Administrative Support

• Scheduling meetings and calls for the CMCO, managing a complex and dynamic calendar including coordination of staff meetings and meetings with external partners and organizations.
• Acting as a liaison between the CMCO and internal departments, ensuring effective communication and cohesion within the office environment.
• Driving close coordination and proactive resolution with the pool of Executive Assistants supporting the Executive Committee and M&C Leadership Team, ensuring seamless scheduling and consistent service delivery.
• Assisting with communication efforts upon request, including drafting and sending communications on behalf of the CMCO.
• Coordinating travel arrangements for the CMCO, both domestically and internationally.
• Processing expense reports for the CMCO and direct reports as needed, ensuring compliance with company travel and expense policies.
• Obtaining and organizing information for use in conferences, speeches, town halls, and reports as requested by the CMCO.
• Maintaining strict confidentiality of all corporate, personnel, and business-sensitive matters.
• Ensuring adherence to required training completion across the team, monitoring progress and following up with leaders and individuals as needed to maintain scorecard performance.
• Identifying opportunities to leverage AI to absorb routine task work, freeing up capacity for higher-value strategic support.

Portfolio & Business Management

• Compiling and documenting updates on key initiatives across M&C and tracking risks, issues, action items, and progress; following up with teams as necessary.
• Developing and updating PowerPoint decks that will be shared with enterprise leadership and across lines of business.
• Driving meeting planning and preparation in support of business projects, offsites, and strategic objectives, including agenda development and material gathering.

Requirements

Education: University degree preferred.

Experience: 5+ years required; 7+ years preferred as an Administrative Assistant, Executive Assistant, or Business Manager.

Physical Requirements: Sedentary work.

Career Level: 9IC.

• Excellent interpersonal skills with the ability to build strong relationships across all levels of the organization.
• Exceptional organizational and time-management skills with the ability to manage multiple competing priorities.
• A proactive approach to problem-solving and decision-making.
• Strong written and verbal communication skills, including experience drafting executive-level correspondence.
• Proven ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) as well as Teams, Concur, and Workday.
• Experience or curiosity in learning and using AI.
• Demonstrated ability to thrive in a high-pressure, fast-paced environment.
• Experience supporting Marketing & Communications functions.

Skills

• Adaptability
• Business Acumen
• Collaboration
• Communication
• Consultative Communication
• Detail-Oriented
• Executive Presence
• Financial Acumen
• Messaging Effectiveness
• Prioritizes Effectively
• Problem Solving
• Project Management
• Relationship Management
• Strategic Thinking

Pay

Base Pay Range: $136,000/yr - $177,000/yr. Actual base salary may vary based upon relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation