Dior Shoe Ambassador, Neiman Marcus Tysons Galleria

About the Role

The Dior Shoe Ambassador supports the day-to-day sales, client journey, recruitment, and operational and visual merchandising needs of the Dior shoe business in collaboration with the Neiman Marcus team.

Responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related routine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of routine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Requirements

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Benefits

• Comprehensive benefit plans including medical, dental, vision, and Flexible Spending Accounts.
• Short and long-term disability coverage.
• Employee discount program.
• Paid time off, volunteer time off, and holidays.
• Mental health and wellbeing support.
• Family-friendly benefits, reproductive health care, child and elder care services.
• Commuter benefits.
• 401k plans with employer contribution matching.
• Employee referral program.

About the Company

Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture, celebrating unique savoir-faire and creativity. The Maison is a destination for sustainable growth and success, fostering a positive, authentic, and generous environment. Christian Dior Couture is part of the LVMH Group, where people make the difference, and values, celebrates, and welcomes each unique talent. The company provides equal employment opportunities and encourages engagement in employee-led communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.