Dior Shoe Ambassador

About the Role

The Dior Shoe Ambassador is responsible for day-to-day sales support, client journey and recruitment, and operational and visual merchandising support of the Dior shoe business within Neiman Marcus.

Responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related routine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of routine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Requirements

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Benefits

• Comprehensive benefit plans including medical, dental, vision, and Flexible Spending Accounts.
• Short and long-term disability coverage.
• Employee discount program.
• Various paid time off options, including volunteer time off and holidays.
• Mental health and wellbeing support.
• Family-friendly benefits, reproductive health care, child and elder care services.
• Commuter benefits.
• 401k plans with employer contribution matching.
• Employee referral program.

About the Company

Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture, sublimating its unique Savoir-faire and Creativity through empowering "métiers d’art". Founded in 1947 by Christian Dior, the Maison is a destination for sustainable growth and success, fostering a positive, authentic, and generous environment. As part of the LVMH Group, Christian Dior Couture values, celebrates, and welcomes each unique talent, striving to create an inclusive environment where all employees find a sense of purpose. Employees have opportunities to engage in communities focused on Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.