Dior Beauty Consultant

What You'll Be Doing

• Deliver outstanding customer service to all customers
• Use appropriate sales techniques and product knowledge to reach sales targets
• Build and maintain guest experience standards to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers' expectations
• Advises customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products
• Sell-out target tracking at store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Maintain high levels of standards in terms of grooming
• Maintain in-store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

What You'll Need To Succeed

• Previous experience in luxury beauty retail
• Able to work retail hours and rotate to different store locations, as per business requirements
• Strong understanding of customer service and sales environments
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences
• Results-driven mindset, with the ability to understand and achieve sales targets and key performance indicators (KPIs)