Dinner Program Manager (part-time)

Part-time position, 20 hours per week at $30/hour ($31,200 annual salary). This role is 99% in-person and requires the ability to work periodic evenings, weekends, and holidays.

About the role

The Teen Feed Dinner Program Manager (DPM) joins our management team as an energetic, passionate leader with a small nonprofit organization focused on serving homeless and food insecure youth ages 13-25 in the University District of Seattle. The DPM models consistency, tenacity, compassion, and kindness, champions racial equity and systemic change, and embraces gender diversity. This role provides oversight for approximately ten part-time Engagement Coordinators, as well as on-site volunteers, Advocates, Allies (under 18), and interns/practicum students. The DPM ensures the positive engagement, agency, equality, consistency, and safety of nightly meal guests as they seek respite from the streets. A strong preference is given to racially diverse candidates who reflect the demographic of the youth served.

Responsibilities

• Operations, Facilities, and Supervision (90% on-site):
  • Lead the nightly dinner program at least 4 nights weekly, 365 days a year, overseeing all Engagement Coordinator operations and SOPs, including set-up, check-in, dinner preparation, serving, clean-up, and debrief.
  • Conduct pre-dinner meetings with Advocates and Allies, and post-dinner debriefs to log vital client information (e.g., referrals, community updates, guidance to volunteers and staff).
  • Maintain operational integrity and SOPs, including kitchen cleanliness, host-site appliance status, and communication of Dinner Team needs to operations staff.
  • Ensure daily integrity of host sites (University Congregational United Church of Christ), including facility oversight such as graffiti removal and nightly checklists.
  • Serve as the point of contact for host site communication, collaborating with the Executive Director and Kitchen Manager.
  • Enforce the age limit of 13-25, contribute to referrals or services, and act as a bridge to SLY and STOP programs and partner agency case management.
  • Train in and apply harm-reduction, conflict de-escalation, anti-oppression, CPR, and food-handler practices; bring training opportunities to Dinner Staff and volunteers.
  • Collaborate with STOP (Street Talk Outreach Program) and SLY (Service Links) programs.
  • Work with the Volunteer Services Manager to communicate volunteer needs and organize group service events for facilities maintenance and basic needs supplies.
  • Collaborate with the Kitchen Manager to ensure cleaning schedules are followed and address any recurrent cleaning oversights through training or communication.
  • Relay on-site volunteer needs, guest food preferences, and inventory needs (basic needs items, food/drink donations) to relevant managers.
• Staff & Volunteer Supervision:
  • Serve as site coordinator and supervisor for ~10 part-time Engagement Coordinators, 1-5 annual interns, and practicum students.
  • Act as the primary staff for the on-call system and first to fill Engagement Coordinator vacancies.
  • Schedule and conduct regular one-on-one check-ins with all supervisees.
  • Supervise PTO of the Engagement Coordinator team in collaboration with the Executive Director.
  • Connect the Engagement Coordinator team to professional development and training opportunities.
  • Track attendance of volunteer Advocates, Allies, and nightly Dinner Teams, relaying no-shows to the Volunteer Services Manager and Kitchen Manager.
  • Provide feedback to the Volunteer Services Manager and Kitchen Manager during onboarding of new volunteers and interns.
  • Utilize the Remote Training Site to support operations, training, and SOPs in partnership with the Volunteer Services Manager.
  • Co-facilitate and manage on-site training curriculum development, scheduling, and facilitation for staff and volunteers.
  • Partner with the Assistant Director and staff to interview and train Engagement Coordinator applicants.
  • Act as an ambassador for Teen Feed in volunteer recruitment and retention, supporting efforts to hire a diverse workforce representative of the youth served.
• Administration (10% on-site or remote):
  • Create and distribute the monthly Engagement Coordinator schedule via Google Sheets by mid-month for the upcoming month.
  • Serve as the point person for the Teen Feed Meal Phone (voicemail and cloud backups), Dinner Program documentation updates, and location keys.
  • Organize, distribute, and manage returns of all client mail.
  • Own and manage the Teen Feed CRM (Salesforce) system for the dinner coordinator teams, including relational tracking data for clients and donors, and train Dinner Staff on its use.
  • Collaborate with the Volunteer Services Manager on pop-up training design, ongoing volunteer and Engagement Coordinator training, and cross-training of interns and staff.
  • Contribute to revisions of the Cultural Script with a lens of racial equity.
  • Attend Teen Feed staff meetings and retreats, contributing to organizational planning and long-term goals.
  • Lead monthly Engagement Coordinator meetings.
  • Foster collaboration among all programs and represent Teen Feed at designated meetings to network, recruit diverse volunteers, and support Core Values.
  • Bring program concerns forward and represent the Dinner Program with the Management Team.
  • Contribute to Teen Feed’s Dinner program site contractual agreements, on-site partnerships, policies, and Annual Performance Evaluations of Engagement Coordinators.
  • Manage budget tracking for Engagement Coordinator payroll and dinner-related purchases, including funds spent on Basic Needs Items and gift cards for youth guests.

Requirements

• Bachelor’s Degree preferred but not required; experience considered equally.
• Valid Washington State driver’s license (required).
• Ability to obtain Washington State Food Worker card (required).
• Ability to pass Washington State Background Check (required).
• Ability to lift/carry 40+ pounds regularly.
• Ability to sit/stand as needed; ability to stand/walk for 4+ hours frequently.
• Ability to navigate stairs and carry 40+ pounds up/down stairs somewhat frequently.
• Demonstrates cultural competence in social service systems and behavioral issues pertinent to housing-insecure youth or willingness to learn.
• Ability to perform all services in a culturally respectful manner, honoring homeless individuals in alignment with Teen Feed Core Values.
• Excellent interpersonal communication, organizational, writing, and language skills.
• Proficient in Google Suite and MS Office Suite.

Benefits

• IRA account with a 2% annual contribution from Teen Feed.
• Standard PTO and sick time accrual.