Dining Services Director

Job Summary

The Director of Dining Services is the strategic business leader of the community's food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment.

Business and Financial Competence

• Understanding market dynamics, enterprise level objectives and important aspects of Compass Community Living’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
• Aligning individual and team actions to drive business results.
• Recognizing and understanding P&L drivers for the purpose of analyzing and evaluating results, identifying opportunities, and putting plans into action to deliver expected results.
• Developing overall budget and operating the account in accordance with the approved budget, while providing the client with the maximum value for the dollars spent.
• Coaching and supporting the team to optimally manage wages, food & beverage cost, and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
• Reviewing financial reports and statements to determine how the account is performing against budget.
• Works with the team to resolve areas of concern and develop strategies to improve the department’s financial performance.

Ensuring Exceptional Customer Service

• Understand the client’s business model to prioritize what is most important to their residents.
• Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments within the community to be seen as a member of the client’s management team.
• Review resident satisfaction results and other data to identify areas of improvement, share feedback with all team members to ensure resident and client expectations are met, and take appropriate corrective action when needed to deliver desired outcomes.
• Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and individual coaching when needed.
• Stays aware of market trends and introduces new food and beverage products to meet or exceed resident expectations, generate increased revenue, and ensure client satisfaction.
• Empower employees to provide excellent service that exceeds resident and client satisfaction.

Team Building & Management

• Regularly lead team member meetings.
• Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for our residents.
• Establish goals including performance goals, budget goals, team goals, etc.
• Solicit employee feedback, apply an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Identify the developmental needs of others, coach, and mentor team members by providing feedback and training to achieve performance objectives and reach their fullest potential.
• Able to cross-train abilities for all skills, promote the professional growth and development of the entire team.
• Able to find, train, and retain talent starting with behavioral based interviewing.
• Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Ensure employees are treated fairly and equitably.
• Empathetic leader while still being able to hold self and team members accountable.