Dining Room Supervisor

Position Summary

The Dining Room Supervisor leads servers to deliver services with a hospitality focus in accordance with all laws, regulations and company standards. Reports to the Dining Services Director.

Qualifications

• High school diploma or equivalent
• 2 years’ experience as a server/hostess
• Prior supervisory experience

Primary Job Responsibilities

• Dining Room Duties:
• Sets up dining room meeting company hospitality standards: proper linen, table settings, supplies in place, etc.
• Plans, decorates and assists with set up for fine dining program
• Purchases flowers for dining room and sets arrangements
• Provides appropriate lighting and temperature in dining room for residents’ comfort
• Cleans up after meal service and resets tables as needed
• Strips and resets tables as needed during serving times
• Removes soiled linens and places in designated laundry areas
• Removes trash and keeps dining room clean, dry and free of safety hazards
• Prepares for next meal: clean tables, wipe out chairs, fill condiment containers, mop, sweep, etc.
• Maintains hostess sheets and meal charges ensuring accurate meal counts are delivered to business office
• Ensures food is served with appropriate serving techniques
• Ensures room service trays are prepared and delivered timely
• Directs and guides servers during meal service and clean up
• Oversees meal service for portions, temperature and presentation in the absence of the Dining Services Director
• Works with Dining Services Director to ensure communication and teamwork between kitchen staff and servers
• Works with Dining Services Director and Sales Director to ensure flawless execution of contracted events
• Maintains a monthly calendar of special dining activities and meals
• Serves as hostess for special events
• Supervisory Requirements:
• Assists Dining Services Director with scheduling department hours
• Provides continuous, on the spot training and support for servers
• Serves as an effective role model
• Maintains and approachable management style

Additional Requirements

• Enjoys serving seniors
• Demonstrates excellent customer service and hospitality
• Demonstrates trustworthiness and dependability
• Works efficiently and effectively with little to no supervision
• Demonstrates effective communication skills
• Reasonably accommodates resident preferences in dining services
• Demonstrates integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training