Dining Room Server / Pearl restaurant

The Oyster Point Hotel, Red Bank, NJ – flexible shifts, full-time and part-time positions available in a busy restaurant on the Navesink River.

Responsibilities

• Serve food and beverages in accordance with company standards, in a professional, courteous manner.
• Protect the establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies.
• Comply with responsible alcohol service guidelines, including serving guests responsibly.
• Demonstrate comprehensive understanding and knowledge of all menu ingredients and preparations.
• Operate point of sales system proficiently.
• Maintain effective communication with Manager and fellow teammates.
• Demonstrate patience, empathy, and sincere hospitality at all times with internal and external guests.
• Prepare the dining room by completing all established side work prior to the start of service.
• Greet guests upon arrival at table with a smile and a warm, sincere greeting, using guest name whenever possible.
• Serve food from the right in a clockwise motion and clear from the left; serve wine and beverages from the right using a cocktail tray.
• Establish seat one as the seat closest to entry to facilitate order taking and accurate food delivery.
• Assist guests in selecting food and beverages by presenting the menu, offering beverages, suggesting courses, and answering menu questions.
• Utilize point of sale systems to efficiently transmit orders to bar and kitchen, recording guest choices, special dietary needs, and requests.
• Maintain effective communication between manager, host/hostess, kitchen, and bar.
• Ensure food server is aware of any special requests or food allergies at the table.
• Serve all menu items ensuring accuracy and guest satisfaction, providing appropriate accompaniments and condiments.
• Maintain visual observation of tables to identify guests in need of attention, noting guest body language.
• Maintain table setting by removing completed courses quietly, replenishing utensils, and ensuring beverages are refilled.
• Conclude dining experience by acknowledging guests’ choice to dine with us and offering a warm, sincere invitation to return, using guest name whenever possible.
• Obtain payment after reviewing and verifying the check in the POS system; issue bill, accept payment, deliver bill and payment to guest, and return change or credit card slip.

Requirements

• 2 years of à la carte service experience in food & beverage operations, country club, or full-service restaurant.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Registered Borough of Red Bank ABC card.
• Excellent people skills and ability to remain calm under pressure.
• Pleasant, helpful, friendly, outgoing, enthusiastic, and courteous demeanor with guests and co-workers.
• Professional appearance by wearing approved uniform and name tag.
• Ability to multitask and work well in a high-volume environment.
• Dependable team player with a successful record of work attendance.
• Ability to listen and communicate effectively.
• Ability to handle guest concerns in a tactful and caring manner.
• Flexibility to work varied shifts including nights and weekends.
• Basic math skills to accurately process guest transactions.
• Previous experience working in the food-service industry.

Physical Requirements

• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to climb stairs, bend, reach above shoulders, kneel, twist, and grip items.
• Must be able to stand and walk for extended periods of time.
• Must be able to respond to visual and auditory cues (e.g., telephone).
• Ability to push and/or pull equipment weighing up to 50 lbs.
• Ability to lift and carry objects weighing an average of 25-50 pounds.
• Ability to extend arms overhead to perform various technical tasks, and work in confined spaces, under varying temperature extremes.

Pay

Starting at $6.05 per hour plus tips.