Digital Transformation Process Architect

About the role

The Digital Transformation Process Architect plays a vital role in maintaining the digital backbone of our regional operations across the Americas and Latin America. In this position, you'll be responsible for the day-to-day administration, support, and continuous improvement of the technology platforms and data ecosystems that enable efficient, accurate, and compliant service delivery.

Responsibilities

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across all supported operational processes and work applications
• Act as the regional subject matter expert, assisting non-technical users in navigating digital workflows and tools
• Identify, document, and escalate system bugs or recurring performance issues to senior engineering and product teams
• Process data correction requests across all active trackers and submission workflows to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata properties across platforms to reflect current operational requirements
• Conduct regular access reviews to ensure permissions are up to date and revoke access for offboarded users

Requirements

• 1–3 years of prior experience in a technical support, system administration, data analyst, or IT-adjacent operational support role
• High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
• Demonstrated experience working with global or cross-regional teams in a multicultural, multinational corporate environment
• Strong analytical mindset with the ability to diagnose technical and data-related issues across complex digital workflows
• Meticulously organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast-paced environment
• Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
• Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non-technical users

Preferred qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related technical field
• Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset)
• Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards
• Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues