Digital Tools Enablement Specialist

What You Will Do

• Adoption & Enablement Support
• day-to-day adoption of digital tools, like Copilot, Agents, Microsoft Teams, Power Automate, Microsoft Forms, SharePoint, Lists, and OneDrive
• Organize and facilitate user groups, training sessions, webinars, lunch-and-learns, and product demos in partnership with SwitchThink
• Understand business needs and provide practical guidance and support to end users on how to use Microsoft Tools effectively in their daily work
• Collaborate with SwitchThink partners to solve business needs
• Create and maintain how-to guides, FAQs, use cases, and best-practice documentation
• Serve as a functional point of contact for user questions related to digital tools capabilities and usage
• Automation & Productivity Support
• Help identify simple workflow and process improvement opportunities
• Support testing, documentation, and rollout of approved solutions
• Encourage reuse of proven use cases
• Usage Monitoring & Reporting
• Create governance in partnership with SwitchThink in setting up user group community to implement best practices and support across the organization
• Monitor usage and adoption metrics across tools and user populations
• Track adoption trends, tool utilization, and engagement from training activities
• Partner with SwitchThink to maintain visibility into tool usage
• Provide regular usage summaries and insights to stakeholders and leadership

What You Will Need

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field preferred.
• Equivalent Combination Of Education And Experience Required.
• 2+ years of hands‑on experience with Microsoft tools preferable in a support, enablement, or business operations role required.
• 2+ years of experience delivering training sessions, webinars, or user support required.
• 1 year of practical experience using Microsoft Teams, Power Automate, Microsoft Forms, SharePoint, and OneDrive required.
• Working knowledge of Microsoft Copilot and AI Agents required.
• Experience working in a highly collaborative, cross‑functional environment required.
• Experience working with usage data, dashboards, or basic reporting required.
• Technical Skills: Proficiency across Microsoft 365 suite (Teams, SharePoint, OneDrive, Forms, Lists)
• Power Automate — ability to build and support low-code/no-code workflows
• Familiarity with Microsoft 365 Admin Center and usage/adoption reporting
• Basic understanding of governance, compliance, and security standards within M365 required.
• Training & Enablement Skills: Facilitation skills — user groups, webinars, lunch-and-learns, and live demos
• Ability to translate technical capabilities into practical, business-relevant guidance
• Documentation skills — how-to guides, FAQs, use cases, and best-practice content
• Ability to assess user skill levels and tailor training accordingly required.
• Analytical & Reporting Skills: Ability to monitor and interpret usage and adoption metrics
• Experience creating adoption summaries and presenting insights to stakeholders thru dashboards or basic reporting
• Identifying utilization trends and recommending improvements; continuous improvement mindset required.
• Collaboration & Communication Skills: Strong written and verbal communication skills with the ability to explain technical concepts in simple terms
• Ability to work cross-functionally with business users, SwitchThink IT, and governance partners
• Comfortable serving as a day-to-day point of contact and trusted resource required.
• Organizational Skills: Ability to manage multiple initiatives simultaneously (training calendar, documentation, reporting, automation support)
• Self-directed and able to prioritize independently as an individual contributor
• Detail-oriented for documentation, lifecycle management, and governance tracking required.
• Microsoft tools certifications preferred.