Digital/Technical Product Manager Senior

About the Role

As a dedicated Digital/Technical Product Manager Senior - Customer Identity and Access Management (IAM), you will facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with technology, architecture, experience, information security, fraud, and product teams to tackle complex and challenging problems to optimize the customers' (internal/external) experience. Design and drive implementation of multi-platform technology and digital solutions. Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develop the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.

What You'll Do

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Translates Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
• Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
• Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
• Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
• Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Begins to bring in 'big picture' thinking and seeks to drive clarity among team and stakeholders.
• Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
• Serves as a resource to team members and assists with on-boarding new employees.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Preferred Qualifications

• Experience maintaining or managing authentication, credential, identity verification or recovery experiences for call centers, websites, and mobile apps including assessing performance and usability while fulfilling necessary security protections.
• Familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations in authentication and identity management.
• Experience managing models that support authentication and identity management or fraud impacts.
• Familiarity with challenges like fraud prevention, security requirements, data and analytics, and solution scalability.
• Experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
• Ability to rapidly assess and resolve complex problems.
• Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
• Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
• US military experience gained through military service or gained as a military spouse / domestic partner.

Pay & Schedule

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. The salary range for this position is: $114,080 - $218,030. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. USAA does not provide visa sponsorship for this role.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k) and pension
• Life insurance
• Parental benefits and adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance