Digital/Technical Product Manager Senior

About the role

The Digital/Technical Product Manager Senior at USAA facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. They collaborate with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. They design and drive implementation of multi-platform technology and digital solutions, optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), and employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.

Responsibilities

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Translates Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
• Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Led the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
• Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
• Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
• Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
• Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Begins to bring in “big picture” thinking and seeks to drive clarity among team and stakeholders.
• Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
• Serves as a resource to team members and assists with on-boarding new employees.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
• Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Qualifications

• Experience leading and managing Identity and Access Management experiences for websites, mobile apps and call centers including assessing performance and usability while fulfilling necessary security protections.
• Background maintaining, managing or creating new customer logon credentials and credential recovery experiences.
• Experience managing models that support logon credentials or fraud impacts.
• The ability to identify high-impact Identity and Access Management solutions and translate them into a clear product vision.
• Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
• Experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
• Familiarity with challenges like fraud prevention, data and analytics, and solution scalability sets candidates apart.
• US military experience through military service or a military spouse/domestic partner.

Skills

• Experience leading and managing Identity and Access Management experiences for websites, mobile apps and call centers including assessing performance and usability while fulfilling necessary security protections.
• Background maintaining, managing or creating new customer logon credentials and credential recovery experiences.
• Experience managing models that support logon credentials or fraud impacts.
• The ability to identify high-impact Identity and Access Management solutions and translate them into a clear product vision.
• Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
• Experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
• Familiarity with challenges like fraud prevention, data and analytics, and solution scalability sets candidates apart.
• US military experience through military service or a military spouse/domestic partner.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education

Pay

$114,080 - $218,030

Schedule

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.