Digital Solutions Manager

About the role

The Digital Services Solution Manager is responsible for the full lifecycle of customer digital solution programs, from requirements definition to deployment and continuous evolution, executing Carel’s digital services strategy across the Americas.

Responsibilities

• Lead the full lifecycle management of customer digital solution programs, from initial requirements gathering through deployment, adoption, and ongoing evolution.
• Manage the operational delivery of the digital solution, by defining technical solution and activating process to be fully in compliance with expected Service Levels.
• Translate customer needs into clear, structured, and prioritized requirements, including functional, technical, integration, cybersecurity, and performance expectations.
• Guide customers through the process of identifying the most effective technical path to achieve their objectives while meeting timelines, scalability, and long-term roadmap considerations.
• Negotiate scope, features, priorities, and phased delivery plans to align customer expectations with CAREL’s solution capabilities and execution capacity.
• Document program plans, requirements, decisions, and progress in appropriate internal systems and tools.
• Support strategic accounts and commercial teams by enabling business growth through effective use of CAREL’s digital solutions portfolio.
• Perform other duties assigned by the VP of Marketing.

Requirements

• Strong communication skills, with the ability to engage effectively with customers and internal teams.
• Demonstrated expertise in software and enterprise IoT applications.
• Exceptional coordination skills, ensuring alignment among customers, internal stakeholders, and digital services partners.
• Strong management capabilities, including the ability to lead people, manage cross-functional projects, and drive initiatives to successful completion.

Qualifications

• Competence on edge monitoring systems, cloud and enterprise software platforms and APIs.
• Competence on industrial communication protocols, including MQTT, BACnet, and Modbus, cybersecurity standards and system integration concepts.
• Experience with cloud platforms, preferably Microsoft Azure.
• Understanding of database management systems (DBMS), data modeling, and data integration concepts.
• Programmer background with Javascript, HTML and .Net competence.
• Ability to understand system architectures, data flows, and integration points across edge, cloud, and enterprise systems.
• Technical competence to understand customer needs, negotiate solution scope and delivery plans, and coordinate internal technical resources to execute the agreed strategy.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field preferred.
• Excellent verbal, written, and presentation communication skills.
• Able to align the actions of self and surrounding internal and customer teams with strategy.

Skills

• Background in software/digital program management is strongly preferred; experience in controls or automation systems is a plus.
• (PowerPoint, Excel, Word, AI applications)
• Demonstrated self-motivation resulting in high performance without constant supervision.

Benefits

• Carel offers great medical, dental, and vision, and life insurance benefits, vacation, sick and personal time, along with a 401k plan.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate travel and project deadlines.