Digital & Social Intelligence Senior Analyst

About the role

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee Mate, in 97 % of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk‑taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship.

Primary Responsibilities

• Social Listening, LLM Listening & Related Social Media Research, including Presentation to Stakeholders. Leverage Nestlé USA’s Digital & Social Intelligence technology stack to conduct in‑depth research about our brands, competitors, product categories and relevant cultural trends, using the insights to deliver a persuasive & visual story to stakeholders that drives action within their key initiatives. This includes navigating technology that handles every facet of Digital & Social Intelligence, such as social listening, ratings & reviews listening, LLM Listening / GEO / AEO, emerging trend identification, social audience persona building, influencer evaluation and owned content performance benchmarking. Where applicable, this also includes combining findings with other data sources outside of Social Intelligence, often via collaboration with our broader Digital Analytics, Marketing Analytics and Consumer Insights teams, to provide comprehensive analysis to the stakeholder.
• Stakeholder Training & Guidance. Assist in the development and execution of training programs, including building training material, leading office hours and sitting one‑on‑one with stakeholders to guide them through use cases for social listening & social intelligence that build confidence in their ability to navigate the technology to find insights.
• Stakeholder Request Management. Assist the Digital & Social Intelligence Manager in