Digital Product Manager Lead

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the role

As a dedicated Digital/Technical Product Manager Lead, you will work with the Enterprise Workflow Solutions team within USAA’s Member Value office and will own definition, maturation, and coordinated delivery of our workflow strategy. This will require awareness of the current workflow toolset to motivate its modernization onto the identified new platform and the journey to re-engineer business operational workflows.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Independently leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Lead team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drive execution strategy.
• Shepherd highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
• Drive, quantify, and defend Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences.
• Continuously leverage expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; share best practices with team members.
• Guide team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follow through to ensure applicable improvements are implemented.
• Set the standard for preparing compelling presentations and other forms of communication to convey complex concepts to a diverse audience, including senior leadership, and facilitate Digital or Technology product definition, concept, and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
• Conduct internal and external research and situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
• Actively manage ambiguity, influence others to bring in 'big picture' thinking, and drive clarity, solutions, and execution plans among team and stakeholders.
• Maintain and apply expert knowledge of the business, technology, UX, and relevant experiences and processes, and an expert understanding of Product Management.
• Consistently provide guidance and mentoring to team members and act as an escalation point to ensure issues are resolved.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
• Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis, and research techniques and standards.
• Proven track record to effectively develop, influence, present, and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership.

Skills

• Exceptional written/verbal communication and presentation skills for a variety of audiences, situations, and topics: executives, business stakeholders, developers, and process engineers.
• Exceptional analytical mindset and ability to use data to drive decision-making.
• Remarkable familiarity with business process analysis techniques.
• Experienced in continuous improvement and iterative development of pragmatic solutions.
• Experienced with complex, enterprise-focused technologies, e.g., Salesforce, ServiceNow, Enterprise Worklist (EWL), Conversant, EVA, other CRMs.
• Experienced with workflow modeling platforms, e.g., Flowable, Pega, or Appian.
• US military experience through military service or as a military spouse/domestic partner.

Pay

The salary range for this position is $143,320 - $273,930. USAA does not provide visa sponsorship for this role.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist employees with their professional goals.