Digital Practitioner Experience Leader Senior Manager 1

Work You'll Do

• Define and own the end-to-end digital experience strategy for Deloitte practitioners, spanning onboarding, day-to-day technology interactions, and workspace environments
• Build and operationalize experience measurement frameworks including sentiment analysis, friction scoring, NPS, and DEX observability data
• Act as the senior voice of the practitioner, synthesizing qualitative and quantitative insights to drive prioritized improvements across platforms and services
• Partner with workspace platform, service desk, real estate technology, and business leadership teams to deliver integrated, seamless practitioner experiences
• Champion human-centered design, accessibility, and inclusivity principles across all technology programs
• Develop and present experience performance reporting and strategic recommendations to CTO and firm leadership
• Lead and mentor a team of experience professionals, fostering a culture of curiosity, advocacy, and continuous improvement

Qualifications

• 10+ years of experience in digital employee experience, end-user technology strategy, or workplace technology leadership
• 3+ years recent experience designing and operationalizing digital experience measurement frameworks at enterprise scale
• 2+ years of experience leading and developing high-performing teams in a fast-paced, matrixed organization with the ability to translate practitioner insights into actionable, prioritized technology improvements
• Strong executive presence with the ability to influence senior stakeholders across business and technology functions
• Bachelor's degree in Information Technology, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience

Preferred

• Experience in a Big 4 or professional services firm environment
• Familiarity with DEX platforms such as Nexthink, Lakeside, or Riverbed Aternity
• Background in organizational change management, design thinking, or service design
• Knowledge of AI-enabled experience tools and agentic productivity platforms