Digital Practitioner Experience Leader Senior Manager 1

About the role

The Digital Practitioner Experience Leader (Senior Manager 1) is accountable for defining and driving the end-to-end digital experience strategy for practitioners across Deloitte, ensuring that technology solutions are intuitive, enabling, and aligned to how people work. This role serves as the connective tissue between technology delivery teams and the practitioner community - translating workforce needs into experience-driven outcomes across platforms, services, and physical environments.

Responsibilities

• Define and own the end-to-end digital experience strategy for Deloitte practitioners, spanning onboarding, day-to-day technology interactions, and workspace environments
• Build and operationalize experience measurement frameworks including sentiment analysis, friction scoring, NPS, and DEX observability data
• Act as the senior voice of the practitioner, synthesizing qualitative and quantitative insights to drive prioritized improvements across platforms and services
• Partner with workspace platform, service desk, real estate technology, and business leadership teams to deliver integrated, seamless practitioner experiences
• Champion human-centered design, accessibility, and inclusivity principles across all technology programs
• Develop and present experience performance reporting and strategic recommendations to CTO and firm leadership
• Lead and mentor a team of experience professionals, fostering a culture of curiosity, advocacy, and continuous improvement

Requirements

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

• 10+ years of experience in digital employee experience, end-user technology strategy, or workplace technology leadership
• 3+ years recent experience designing and operationalizing digital experience measurement frameworks at enterprise scale
• 2+ years of experience leading and developing high-performing teams in a fast-paced, matrixed organization with the ability to translate practitioner insights into actionable, prioritized technology improvements
• Strong executive presence with the ability to influence senior stakeholders across business and technology functions
• Bachelor's degree in Information Technology, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
• Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Experience in a Big 4 or professional services firm environment
• Familiarity with DEX platforms such as Nexthink, Lakeside, or Riverbed Aternity
• Background in organizational change management, design thinking, or service design
• Knowledge of AI-enabled experience tools and agentic productivity platforms