Digital Practitioner Experience Leader Senior Manager 1
Work You’ll Do
As a Digital Practitioner Experience Leader (Senior Manager 1), you will:
- Define and own the end-to-end digital experience strategy for Deloitte practitioners, spanning onboarding, day-to-day technology interactions, and workspace environments
- Build and operationalize experience measurement frameworks including sentiment analysis, friction scoring, NPS, and DEX observability data
- Act as the senior voice of the practitioner, synthesizing qualitative and quantitative insights to drive prioritized improvements across platforms and services
- Persistently partner with workspace platform, service desk, real estate technology, and business leadership teams to deliver integrated, seamless practitioner experiences
- Champion human-centered design, accessibility, and inclusivity principles across all technology programs
- Develop and present experience performance reporting and strategic recommendations to CTO and firm leadership
- Lead and mentor a team of experience professionals, fostering a culture of curiosity, advocacy, and continuous improvement
Qualifications
- 10+ years of experience in digital employee experience, end-user technology strategy, or workplace technology leadership
- 3+ years recent experience designing and operationalizing digital experience measurement frameworks at enterprise scale
- 2+ years of experience leading and developing high-performing teams in a fast-paced, matrixed organization with the ability to translate practitioner insights into actionable, prioritized technology improvements
- Strong executive presence with the ability to influence senior stakeholders across business and technology functions
- Bachelor's degree in Information Technology, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
- Ability to travel 10–20%, on average, based on the work you do and the clients and industries/sectors you serve
- Knowledge of AI-enabled experience tools and agentic productivity platforms (preferred)
Preferred
- Experience in a Big 4 or professional services firm environment
- Familiarity with DEX platforms such as Nexthink, Lakeside, or Riverbed Aternity
- Background in organizational change management, design thinking, or service design
Wage Range
A reasonable estimate of the current range is $137,000 to $253,000.
Additional Information
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Application Instructions
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