Digital Merchandise Senior Specialist

About the role

Reporting to the Digital Merchandise Manager/Director, the Digital Merchandise Senior Specialist drives key analytics and strategic insights to leadership and partners, focusing on ecommerce sales, profit, conversion, and customer experience.

Responsibilities

• Provide customer and business insights to develop and implement .com merchandise strategies in partnership with merchant and marketing teams.
• Partner with merchants, vendors, and offshore teams to improve product page quality through enhancements of images, copy, knowledge assistants, and reviews.
• Research industry trends and provide competitive analysis to identify online opportunities and white space.
• Identify assortment opportunities and drive expanded assortment growth on jcp.com.
• Optimize navigation, customer journey, and onsite merchandise to improve conversion.
• Leverage customer analytics tools to improve customer experience and key metrics (traffic, conversion, add-to-bag, and bag abandonment) through daily, weekly, monthly, and quarterly recaps.
• Execute high-volume category and company-wide events across the customer journey with attention to detail and excellence.
• Curate and maintain links for all content, including emails, homepage, and onsite creative content.

Requirements

• Bachelor’s Degree in a related field.
• 3–5 years’ experience in ecommerce or retail, with a minimum of 1–3 years in site merchandising preferred.
• Excellent analytical, critical thinking, and problem-solving skills.
• Proficient in web-based analytics tools.
• Dynamic, self-starter with excellent communication skills.

Pay

USD $57,000.00 – USD $95,000.00 per year.