Digital Media Account Manager

Responsibilities

• Build and maintain exceptional relationships with client contacts, establishing trust, respect, and long-term partnerships.
• Provide strategic oversight and direction based on performance insights across various channels and campaign types, enabling clients to achieve business growth and improved efficiency.
• Act as the primary liaison between clients and internal teams, facilitating the clear exchange of insights, opportunities, and strategic recommendations.
• Analyze performance data, identify actionable insights, and leverage industry experience to make recommendations.
• Monitor project timelines, coordinate tasks across internal teams, and ensure all deliverables meet client expectations on schedule.
• Continuously ensure client satisfaction through exceptional service, proactive communication, and consistent delivery of results, aiming for long-term client retention.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 4-6 years of relevant experience in a large digital agency environment.
• Proven track record managing significant enterprise or global client accounts.
• Demonstrated expertise in digital media, including performance analytics across paid search, social media, programmatic display/video, and creative design.
• Strong analytical skills, with the ability to interpret complex data sets, generate insightful reports, and provide strategic recommendations.
• Exceptional communication, interpersonal, and negotiation skills, adept at managing client relationships at senior levels.
• Highly organized, detail-oriented, and capable of managing multiple priorities under pressure.
• Proficiency with reporting tools, analytics platforms, CRM software, and Google Workspace/Microsoft Office suite.

About the Role

Green Line Digital seeks a highly organized, strategic, and solution-oriented professional to support our enterprise-level client accounts, including global brands in e-commerce, broadcasting, finance, and technology. This role requires strong client relationship management, insightful analytics, strategic oversight, and effective project coordination across multiple internal teams. The ideal candidate will bring substantial experience from a digital agency background, with proven expertise in global campaign management and data-driven decision-making.

Benefits

• Health, Vision and Dental
• Employee 401(k) with a 100% match up to 3%
• 3 weeks paid time off (maximum of 4 weeks with rollover)
• 10 company holidays
• 40 hours of sick leave
• Parental leave
• Access to company Uber account

About Green Line

Green Line Digital is a fully remote premier digital agency specializing in paid search, paid social, programmatic display/video, and creative design. Since 2016, we've built a team of dedicated experts who leverage cutting-edge strategies to deliver measurable results for our enterprise clients. We value transparent communication, data-driven decision-making, and a culture of continuous learning and collaboration.

To learn more about us, visit our website: https://greenline.nyc/