Digital IT Program Manager

About the Role

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company. The Digital IT Program Manager provides leadership, management, and direction for programs and investments across the Digital Technology portfolio. This role supports multiple programs and/or portfolios including multiple projects with various degrees of complexity, primarily medium to high complexity, and includes supervisory responsibility for Project Managers supporting the Program or Portfolio of projects.

Key Responsibilities

• Oversees continuous communication to business and IT leadership, project managers, project teams, customers, vendors, and sponsors regarding the status of the program or portfolio
• Facilitates Portfolio and/or Program Reviews and provides information for audits, status reports, and review meetings
• Partners with sponsor to provide program progress and status updates to executive leadership
• Leads project managers on program and project financial management including planned and actual schedule and resources utilization, and compiles project financials for program and portfolio level reporting
• Manages Program/Project Expenditures including capital and expense
• Oversees vendor relations and procurement associated with the program
• Manages issues, risks, and changes using appropriate and agreed upon processes and tools established within the Project Management Office
• Acts as escalation path or senior advisor for project managers regarding conflict, risks, issues or changes associated with program
• Utilizes and makes recommendations to improve established scheduling techniques to derive the project schedules, identifies the critical path and potential risks
• Effectively applies and improves the scheduling standards, enforces them with the project teams and provides guidance for Project Managers and Coordinators
• Facilitates and actively participates in the continued development and execution of strategic road-mapping for the maturity of IT PMO practices and policies
• Responsible for supporting the implementation of the Digital Tech operating model in partnership with the Delivery, Product and Engineering teams
• Directs transformation initiatives for activating and scaling the digital operating model and AI enabled initiatives and ensures organizational change management, communications, learning and development resources are provided to enable capability growth and accelerated adoption of the new ways of working

Qualifications

• Bachelor's degree in computer science or related discipline or equivalent
• Project Management certification or equivalent
• Strong leadership, facilitation, negotiation, mentoring and personnel management
• Strong communication skills and ability to present to Executive Level management
• Experience overseeing and creating presentations for Program Steering Committee(s) in alignment with the line of business (LoB), Business Solution Directors (BSDs) and IT Senior Leadership (IT SLT)
• Experience leading and managing resources including establishing development plans, coaching/mentoring, and conflict resolution
• Experience managing program level and project financials, schedules, scope and risks using established methodology
• Experience managing internal and external client expectations on program requirements and deliverables
• Experience leading large and diverse IT project teams in a matrix environment including internal resources, vendors, onsite and co-located teams, and ensuring successful completion of all phases of complex programs
• Experience leading medium to large scale new application development or infrastructure deployment projects
• Experience with and knowledge of multiple systems development life cycles (e.g. Iterative, Agile, Waterfall)
• Strong understanding of enterprise-wide infrastructure platforms and services as well as security and compliance policies and procedures
• Experience in procurement management of large projects including identifying procurement and vendor needs, selecting vendors, managing relationships, and monitoring performance
• Master level experience and proficiency in MS Office Suite of products (e.g. Visio, Excel, PowerPoint, Outlook)
• Proficiency with Clarity, Jira, and Confluence
• 10+ years of experience in a Project and/or Program Management role with a strong background in team development and Program Management office as well as leading large programs
• 7+ years in an information technology capacity with understanding of various technologies including applications, databases, networking, telecommunications and connectivity

Preferred Skills

• 1+ years of experience with Agile Projects
• Experience leading digital portfolio and AI enabled initiatives
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement

Benefits

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Certain benefits may be available to associates working fewer hours where required by applicable law.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

This response is AI-generated, for reference only.