Digital Inside Sales Representative

About the role

We're looking for a Digital Inside Sales Representative to handle every prospect, customer, and teammate with world-class service by effectively communicating, actively listening, and showing empathy with every homeowner. You will communicate with homeowners via text message and other digital platforms to schedule appointments for Project Consultants to demonstrate the product in the customer’s home. You will partner consistently with leaders to provide and receive feedback on your performance.

Responsibilities

• Communicate with customers via text message using company-provided methodology
• Engage with all customers, prospects, and teammates professionally, listening actively and showing empathy
• Measure and respond to customer sentiment
• Enter all conversation information into Enabled swiftly and accurately
• Partner with Inside Sales Coaches and Management team for questions or escalated customer situations
• Meet daily activity targets
• Report irresolvable situations to your immediate supervisor for appropriate resolution, avoiding argumentative or unprofessional behavior
• Meet regularly to discuss feedback on performance, develop strategies, and ask questions
• Attend weekly team meetings
• Perform other job duties as assigned

Requirements

• Excellent oral and written communication skills
• Strong interpersonal skills, including maturity and the ability to accept constructive feedback to improve performance
• Ability to work independently and as an active team member
• Flexibility and demonstrated ability to adapt well in a changing environment
• Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge
• 1 year of customer service experience required
• High School Diploma or equivalent preferred

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Pay

USD $50,000.00 - USD $70,000.00 /Yr.