Digital Health Engagement Specialist

About the Role

The Digital Health Engagement Specialist will support the services of Program RISE and Boston GLASS, ensuring the program is responding to the needs of the community.

Program RISE serves the Metrowest area by providing preventive health and social services, including confidential screenings for HIV, STIs, and viral Hepatitis, as well as case management for those living with HIV/AIDS. The Boston GLASS program supports LGBTQIA+ youth of color and their allies in Greater Boston and Framingham, offering a range of services and educational support to other providers and organizations.

Responsibilities

• Support the team’s implementation of harm reduction approaches to care, naloxone distribution, case management, peer support, HIV/STI screening, care and navigation, and LGBTQIA+ services.
• Develop technology-based client engagement tools to broaden accessibility to resources with support and approval of JRI IT department.
• Develop and execute client engagement strategies to increase the utilization and adoption of digital health tools.
• Create and manage social media content and materials that promote programming vision, mission, and goals.
• Assist in the development of marketing campaigns and materials to promote health access, collaborating with the JRI marketing team, program staff, and division leadership.
• Maintain floor presence in the Boston GLASS drop-in space and direct clients to appropriate staff and services.
• Facilitate Boston GLASS weekly drop-in programming through the implementation of support groups and interventions.
• Collaborate with program teams to deliver educational content and resources.
• Collaborate with community agencies and service providers.
• Work with program leaders and division leadership to connect community requests and improve access to services.
• Stay up-to-date with industry trends and best practices in digital health and client engagement.
• Ensure work maintains trauma-informed and harm reduction approaches.
• Remain current and informed regarding HIV/AIDS, STIs, Viral Hepatitis, overdose prevention, and harm reduction.
• Work with the quality management team and division leadership to gather feedback from users to inform development and enhancements to technology and digital supports.
• Participate in advisory committees and external meetings as assigned.
• Participate in other meetings and planning initiatives across the Agency and JRI Health Division as assigned.
• Provide services in the office and/or community settings outside of the office (e.g., homes, schools, hospitals, institutions, other community locations) as defined by program leadership and supervisor. Any services provided remotely must meet the needs of clients served and be discussed and approved by your supervisor beforehand.
• Continue to develop knowledge and understanding relative to the role about the history, traditions, values, family systems, artistic expressions, and linguistic needs of groups served, as well as use appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
• Adhere to all JRI and JRI Health policies and procedures.
• Participate in all required quality assurance activities.
• Perform other operational tasks as requested by the Program Director.

Requirements

• High School Diploma or GED with one or more years of experience in community health or social media/digital management required.
• Bachelor's degree in healthcare, marketing, communications, or a related field preferred.
• Excellent communication and interpersonal skills.
• Self-directed, motivated, and flexible with the ability to work independently on projects and as part of a team.
• Strong problem-solving skills and attention to detail.
• Bilingual or trilingual (English/Portuguese/Spanish) preferred.
• Availability to work nights and weekends is required.
• Available to work evenings, holidays, and weekend shifts as necessary.
• Maintains a valid driver’s license.
• Daily access to a working, registered, insured vehicle.
• Background and driving record checks will be performed.

Benefits

• $2,000 bilingual bonus to new hires who speak a second language fluently (other than English) and will use it to serve clients.
• Reimbursement for registration costs and annual fees for any professional license required for work (e.g., LMHC, LCSW, LICSW, RN).
• Access to Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4,000 per year and discounted tuition rates at select partnership colleges and universities.
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full-time employees in your first year.

Pay

The pay range for this position is $51,450 per year. This is a contract-funded position, meaning the pay is contingent on contract funds available at the time of hire. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications, and qualifications. This range may be modified in the future.

Schedule

• Availability to work nights and weekends is required.
• Available to work evenings, holidays, and weekend shifts as necessary.