Digital Fulfillment Specialist

About the Role

The Fresh Market’s mission is to make everyday eating extraordinary for guests by creating a warm, welcoming, and memorable experience through exceptional, personal service. The Digital Fulfillment Specialist drives growth and flawless execution of digital fulfillment programs across all platforms, embodying passion, excellence, hospitality, and teamwork.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third‑party partners.
• Ensure on‑time order completion, speed‑to‑pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in‑stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick‑up or delivery hand‑off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front‑end and throughout the store.
• Manage front‑end guest flow and efficiency by directing and supporting cashiers while minimizing backups to deliver frictionless checkout experiences.

Qualifications

Required:

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast‑paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Preferred:

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third‑party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Physical Requirements

• Repetitive hand/arm movements, grasping, bending, reaching, and ability to lift, push, or pull up to 50 lb by oneself; exposure to extreme temperatures.
• Use of tools and equipment such as knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Long periods on feet; standing or walking without a break for up to 4 hours (or as required by law).
• Required to wear approved hat, hair net, and/or beard guard, and personal protective equipment.

Benefits

• Team member discount up to 40%.
• Early Earn Wage Access (up to 50% (max $500) of earned wages on‑demand per pay period).
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time‑off purchase plans.
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and many more.

Schedule

Flexible schedule required, including weekends, days, evenings, and holidays.