Digital Fraud Detection Specialist

Location: 4224 Ridge Lea Road, Amherst, New York. This role is hybrid, requiring 2 days in-office each week (typical days in office are Wednesday and Thursday).

About the Role

As a part of Fraud Services, the Fraud Detection and Risk Analysis (FDRA) team focuses on detecting and preventing fraud-related activity to minimize losses to the bank and enhance our relationships with our customers. We execute a proactive strategy of fraud detection, protecting both the bank and our customers while providing shareholder value. The Lead Specialist performs complex and specialized tasks associated with identifying suspected Digital Banking fraud, reviewing deposit accounts, and online banking. They conduct detailed examinations of electronically initiated transactions to confirm or disprove potential fraud-related activity.

Responsibilities

• Perform detailed analysis on electronic transactions and activities that appear to support suspicions of fraudulent activity and provide detailed documentary evidence to support findings.
• Take precautionary measures on accounts and/or transactions to mitigate risk to KeyBank and/or KeyBank clients and provide direction to all lines of businesses supported by Fraud Services.
• Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management.
• Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts.
• Obtain and provide detailed documentary evidence to support confirmed fraud activity.
• Maintain ongoing communication with internal and external clients regarding associated account resolution.
• Perform other specialized tasks as required.

Requirements

• High School Diploma or GED (required).
• Bachelor’s Degree in a relevant field (preferred).
• Minimum 2 years of banking operations and/or fraud operations experience.
• Proven accuracy and organizational skills.
• Ability to manage multiple diverse tasks simultaneously.
• Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance.
• Strong written and verbal communication skills.
• Ability to analyze, solve problems, and make decisions effectively and independently.
• Digital proficiency in MS Office 365 and comfort navigating multiple systems in a fast-paced environment.

Skills

• Working knowledge of business concepts, tools, and processes needed for making sound decisions in the context of the company’s business.
• Working knowledge of customer service concepts and techniques to meet or exceed customer needs and expectations.
• Working knowledge of back-office operations, including banking transaction processing and records management.
• Working knowledge of major production application systems used for service delivery to internal and external clients.
• Working knowledge of meeting or exceeding established targets and driving critical activities to completion.
• Working knowledge of the necessity and value of accuracy and precision in task completion.
• Working knowledge of problem-solving approaches, tools, and techniques for resolving organizational, operational, or process problems.
• Working knowledge of Gemba Kaizen methodology to identify and eliminate process waste.
• Working knowledge of continuous personal growth and learning for performance effectiveness and self-development.
• Working knowledge of techniques for adapting to change and managing a dynamic environment.
• Working knowledge of collaborative techniques to work constructively with individuals and groups.
• Working knowledge of effective communication concepts, tools, and techniques.
• Basic understanding of risk management processes, tools, and techniques for assessing and controlling organizational exposure to risks.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General office environment: prolonged sitting.
• Ability to communicate face-to-face or by phone with teammates and clients.
• Frequent use of PC/laptop.
• Occasional lifting, pushing, or pulling of backpacks or computer bags up to 10 lbs.

Schedule

After training, the hours for this position are:

• Option 1: Sunday - Thursday from 12:30 PM - 9:00 PM ET, with flexibility to work an earlier shift on Sundays.
• Option 2: Monday - Friday from 3:30 PM - 12:00 AM, with possible Saturdays.

Both schedules are eligible to receive a 10% shift differential.

Pay

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation for this role also includes incentive compensation, which may include production, commission, and/or discretionary incentives.

Benefits

This position is eligible for a comprehensive benefits package. Click here for a list of benefits.