Digital Foundry Operate & Innovation BPO/BPaaS Manager a

Work you'll do

• Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
• Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
• Advises client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
• Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
• Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

Qualifications

• Required: Bachelor's degree or equivalent experience, 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs, 8+ years of experience in operating model design, managed services, or service delivery transformation, 5+ years of experience leading program teams, workstreams, or direct reports, Experience developing transformation roadmaps, governance structures, and executive-level program reporting
• Preferred: Master's degree, Experience supporting customer, sales, service, marketing, or commerce transformation programs, Experience with generative artificial intelligence, automation, analytics, or digital product initiatives, Experience with managed services, asset commercialization, or innovation-led operating models, Experience working with enterprise platforms, cloud technologies, or contact center technologies