Digital Foundry Operate & Innovation BPO/BPaaS Manager a

Work you'll do

• Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
• Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
• Advises client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
• Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
• Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

Qualifications

• Required: Bachelor's degree or equivalent experience, 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs, 8+ years of experience in operating model design, managed services, or service delivery transformation, 5+ years of experience leading program teams, workstreams, or direct reports, Ability to work independently and collaborate as part of a team, Effective written and verbal communication skills, Meticulous attention to detail and quality of work product, Ability to build and sustain professional relationships, Ability to lead projects or workstreams, Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment, Strong interpersonal skills and professional demeanor, Ability to meet deadlines, Ability to mentor and provide clear guidance to others
• Preferred: Master's degree, Experience supporting customer, sales, service, marketing, or commerce transformation programs, Experience with generative artificial intelligence, automation, analytics, or digital product initiatives, Experience with managed services, asset commercialization, or innovation-led operating models, Experience working with enterprise platforms, cloud technologies, or contact center technologies