Digital Experience Solutioneer

Job Overview

The Digital Experience Solutioneer is responsible for translating approved experience designs, user journeys, and functional requirements into live, reliable, and scalable digital solutions. Reporting to the Digital Experience Analyst, this role is execution-focused and delivery-oriented.

Position Specific Responsibilities And Expectations

• Develop, configure, and maintain digital solutions in Stratus that support the full student lifecycle, from prospect engagement through enrollment.
• Translate solution designs, user journeys, and process documentation into functional, end-to-end digital implementations that support real user needs.
• Implement workflows, automation, rules, and integrations that improve efficiency, accuracy, and usability for students and staff.
• Collaborate with platform administrators and IT teams as needed to deploy enhancements, while maintaining ownership of solution behavior and outcomes.
• Support the deployment and iteration of Una, Unity’s AI agent, by implementing approved agent behaviors, workflows, triggers, and escalation paths within Stratus.
• Aid in AI-enabled features such as guided interactions, predictive routing, automated responses, and contextual support, ensuring alignment with institutional standards and user experience goals.
• Participate in testing, tuning, and refinement of AI-enabled tools to improve reliability, adoption, and user trust over time.
• Support functional testing and user acceptance testing by validating that solutions meet documented requirements and behave as expected for end users.
• Maintain clear technical, configuration, and workflow documentation to support sustainability, onboarding, and future iteration.
• Ensure deployed solutions meet expectations for accessibility, data integrity, security, and institutional standards.
• Monitor deployed solutions, troubleshoot issues, and implement fixes or enhancements in collaboration with analysts, designers, and system administrators.
• Ensure implementations are built with scalability and maintainability in mind, avoiding fragile or overly customized solutions where possible.
• Stay current with emerging best practices in UX implementation, accessibility, automation, Salesforce capabilities, applied AI, and online learning platforms, applying relevant innovations to Enterprise Education.

UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESPONSIBILITIES

• Stay open to counterintuitive ideas and direct feedback.
• Work confidently with AI, digital tools, and emerging systems.
• Deliver results in a fast-paced, evolving environment.
• Communicate with clarity and consistency.
• Model integrity and professionalism in all aspects of work.
• Own the accuracy of your work.
• Demonstrate a commitment to sustainability in all aspects of work.

Qualifications

• Required:
• Bachelor’s degree or equivalent practical experience in UX implementation, information systems, digital platforms, or a related field.
• Demonstrated experience configuring and deploying solutions within CRM/SIS or comparable enterprise platforms (Salesforce or similar preferred).
• Experience building workflows, automations, data models, and integrations in support of business processes.
• Strong understanding of system architecture, data flows, and technical dependencies.
• Ability to interpret requirements documentation and solution designs and translate them into functional technical implementations.
• Experience testing, troubleshooting, and maintaining digital systems in a production environment.
• Familiarity with automation tools, APIs, and platform-native development features.
• Knowledge of accessibility, data integrity, and security best practices in digital systems.
• Strong collaboration skills and ability to work effectively within cross-functional teams.
• Detail-oriented with a commitment to reliability, accuracy, and system performance.
• Ability to manage multiple projects and adapt to changing priorities while working in a fast-paced environment.
• Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous, and well poised.
• Valid Maine Driver’s License with a good driving record.
• Preferred:
• Master’s degree.
• Understanding of accessibility and Universal Design principles in digital environments.
• Skilled use of AI tools.