Digital Experience Client Advisor

About the role

Builds and maintains effective long-term relationships and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. Exercises judgment and makes decisions that have positive operational impacts on the business line.

Responsibilities

• Develop and maintain long-term client relationships to ensure high satisfaction.
• Collaborate with clients and internal departments to enhance operational standards.
• Contribute to strategic plans and reviews to meet client needs.
• Implement and evaluate production, productivity, quality, and customer service standards.
• Recommend and communicate process improvements to clients.
• Provide training to clients as needed.
• Make decisions that positively impact business operations.

Requirements

• Bachelor’s degree, or equivalent work experience.
• Four to seven years of client management experience.

Skills

• Detailed knowledge of business, financials, products/services, and the market.
• Strong relationship building and selling skills.
• Strong problem-solving skills.
• Thorough knowledge of account management, project management, operations, and logistics.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution.
• Strong presentation, interpersonal, verbal, and written communication skills.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $86,310.00 - $105,490.00