Digital Efficiency Analyst - ITS

Position Summary

The Digital Efficiency Analyst drives organizational excellence by increasing the efficiency and effectiveness of mission and business processes and tools through modern technology. This strategic role helps the GC achieve its goal of mobilizing resources for mission. The position collaborates with internal business and ministry teams to manage, support, and improve business and ministry efficiencies using technology.

Essential Job Functions

• Conduct comprehensive audits of existing technology systems and digital tools to identify underutilized features, redundant solutions, and inefficient workflows.
• Monitor and evaluate key performance indicators related to technology utilization and return on investment.
• Conducts surveys and works with individual departments to ensure technology investments deliver business and missional value.
• Create and maintain knowledge repositories of best practices, standard operating procedures, and efficiency/optimization recommendations.
• Works closely with GC Resource Centers in the efficient use of approved platforms, driving not just the adoption rate but also the effective use of the platforms.
• Uses data analytics to examine user behavior patterns, help desk ticket trends, and technology adoption rates across departments to identify gaps and opportunities for improvement.
• Facilitates employee adoption of approved Software as a Service (SaaS) applications including Monday.com, Teams, SharePoint, Power BI, Laserfiche, Keeper, etc.
• Designs and delivers monthly trainings and “power sessions” of supported platforms.
• Identifies, evaluates, and recommends new and emerging technological solutions that could increase efficiency and effectiveness of GC workforce.
• Collaborate with department heads to translate business needs into technology solutions in alignment with GC ministry goals.

Education And Experience

• Bachelor’s (BA/BS) degree in Analytics or related field required.
• Relevant successful work experience and/or certifications may be considered in lieu of academic requirements.
• Four or more years of relevant successful work experience is required for satisfactory job performance.
• Proficiency in project management & process improvement management.

Knowledge Skills And Abilities

• Knowledge of principles, policies and beliefs of the General Conference and the Seventh-day Adventist Church.
• Understanding of common business software and enterprise systems.
• Strong communication skills with ability to translate technical concepts for non-technical audiences.
• Strong analytical skills with experience in data collection and interpretation.
• Well-developed English language skills including written and verbal forms.
• Able to install and support PC hardware, software.
• Self-motivated, able to complete tasks with little supervision, and comfortable working with users under high pressure situations.