Digital Director - Bill Payments & Transfers Operations
About the role
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Responsibilities
- Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results
- Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation
- Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level
- Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank
- Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank
- Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes
- Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities
Requirements
- Minimum of 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, or a related business function.
- Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives within a complex organization.
- Demonstrated ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
- Strong analytical and problem-solving skills with the ability to assess complex issues, identify trends and opportunities, and translate findings into actionable recommendations.
- Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
- Proven ability to influence and drive results across multiple stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
- Excellent verbal and written communication skills, with the ability to communicate complex operational, governance, and risk-related topics to leadership and business partners.
- Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
Skills
- Business Acumen
- Decision Making
- Product Design and Development
- Product Management
- Program Management
- Executive Presence
- Oral Communications
- Presentation Skills
- Prioritization
- Written Communications
- Business Case Review
- Hiring and Onboarding
- Negotiation
- Strategic Thinking
- Talent Development
Schedule
Shift: 1st shift (United States of America) Hours Per Week: 40