Digital Design Support Lead
About the role
HGA is seeking a Digital Design Support Coordinator to join our Digital Practice Group and play a pivotal role in supporting architectural and engineering teams across the firm. This role reports to the Director of Digital Design - Operations and works closely with architects, engineers, and Digital Practice peers nationally. This position is ideal for someone who thrives in a collaborative, fast-paced environment and enjoys solving real-world digital workflow challenges. Your work will directly improve project delivery by reducing friction, reinforcing standards, and ensuring teams can confidently use the right tools at the right time.
Key responsibilities
- Serve as a frontline digital support resource for architectural and engineering teams, providing timely troubleshooting and guidance across tools such as Revit, ACC/BIM 360, Dynamo, and related platforms
- Resolve software, standards, and workflow challenges to keep project production moving efficiently and consistently
- Reinforce HGA's digital standards by helping teams apply the right tools and workflows at the right time
- Deliver support through ticket-based requests, Zoom, and Microsoft Teams, ensuring clear communication and practical, actionable solutions
- Reduce friction in project delivery by identifying issues quickly and enabling teams to work with confidence and accuracy
- Help monitor and interpret internal dashboards—such as ticket trends, Kinship insights, and Guardian data—to identify emerging issues, anticipate project needs, and shape targeted training topics
- Participate in HGA's internal "digital water cooler" (Viva Engage), helping surface, validate, and elevate effective user-driven solutions
Career growth
This position sits within a clear and intentional career path for technology professionals at HGA, offering opportunities to grow from hands-on technical support into advanced specialist roles, leadership positions, or firmwide digital strategy work. Travel is minimal and may include occasional collaboration with DPG peers, conference attendance, or other firm activities.