Digital Design Fellow

This role is the chief UX designer of our UX/UI design community, leading design work across multiple digital properties. As a foundational cornerstone for our digital transformation, you will design intuitive, engaging, consistent, world-class, and innovative digital experiences for our customers to drive new digital revenue streams and differentiation for the enterprise. This position is crucial to driving the UX vision and translating complex requirements into seamless, user-centered product designs that are radically simple across customer platforms.

About the role

Reporting to the Director of Digital Design, you will lead other UX/UI designers, product managers, engineers, and stakeholders to create designs that meet or exceed both user needs and business goals in new areas of focus across a global enterprise. While this role does not have direct reports, you will actively design and advance work, demanding a strong digital portfolio, advanced design expertise across multiple disciplines/platforms, expertise in design methodologies, technical and business acumen, and a passion for driving change and design excellence across all stages of the product lifecycle.

Responsibilities

• Design Leadership and Strategy: Lead the end-to-end design process for complex and/or new digital products, from concept to implementation, ensuring designs align with the strategic goals of the organization. Develop and promote design standards, guidelines, best practices, and radical simplicity to maintain consistency across all digital touchpoints. Ensure the activation of journey management at scale through design. Lead the Global UX/UI design community in this pursuit. Design to support business goals on critical business areas.
• User-Centered Design: Conduct, partner, and be responsive to user research (e.g., interviews, surveys, usability testing) and collaborate with cross-functional teams to identify user pain points, needs, and behaviors. Translate insights into wireframes, prototypes, and high-fidelity designs that deliver exceptional user experiences, advocating for customers throughout the development lifecycle.
• Collaboration and Innovation: Partner closely with leadership, product managers, designers, and engineers to define product requirements, provide design solutions, and ensure designs are implemented as intended. Innovate and experiment with new design trends, tools, and technologies to continually improve user experience and enhance the product. Travel may be required for design sessions, workshops, and other high-value collaboration opportunities to advance business goals.
• Mentorship and Team Development: Guide and mentor junior and mid-level designers to foster their growth in design thinking, execution, and problem-solving, thus advancing the designer/UX ecosystem. Share knowledge, provide constructive feedback, and support team development through design input and collaborative design sessions globally.
• Stakeholder Communication and Presentation: Use effective storytelling methods to convey knowledge and pitch opportunities to executive leadership. Present design solutions and rationale to stakeholders, clearly articulating design decisions and how they align with user needs and business goals. Collaborate with stakeholders to refine and iterate on design concepts based on customer feedback or evolving business needs.
• Design System Ownership: Contribute to the evolution and maintenance of the company’s design system to ensure scalability, consistency, and coherence across all digital products. Advocate for design system usage across the product development process.

Requirements

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or a related field.
• 8+ years of experience in product design, UX/UI design, or a related field, with at least 3+ years in a senior or lead design role.
• Expertise in design tools (e.g., Figma) and prototyping tools (e.g., InVision).
• A strong portfolio showcasing a broad range of design work, including user research, wireframes, visual design, and interactive prototypes.
• Proven track record of delivering high-quality digital products and user experiences across web and mobile platforms.

Preferred Qualifications

• Demonstrated experience in establishing or significantly maturing a service design discipline by creating foundational playbooks, frameworks, and governance models.
• Proven track record of leading complex, large-scale service transformation initiatives within a highly matrixed enterprise environment.
• A portfolio that clearly demonstrates both strategic, systems-level work (e.g., service blueprints, ecosystem models) and direct contributions to the UX/UI of shipped digital products, illustrating how the macro-strategy informed the micro-execution.
• Mastery of service design artifacts: expert-level ability to create and use service blueprints, ecosystem maps, and stakeholder maps to analyze and design solutions for complex operational and experiential challenges.
• Deep understanding of how to audit and redesign product design workflows to ensure they are systematically informed by upstream service design insights.
• Ability to lead "live" service pilots to test both digital interfaces and human or operational workflows in real-world environments before full-scale investment.
• Advanced skills in designing and leading high-stakes workshops for senior leadership to drive alignment and build consensus. Ability to connect human-centered design metrics to key business KPIs like cost-to-serve and ROI.
• Experience of having done this role at another company/companies at scale as part of a digital transformation (complex business environment) or launch of a digital business.
• Ability to design low-fidelity and high-fidelity prototypes at scale on demand and with ease in multiple platforms/channels.
• Advanced degrees and certifications in design-related fields.
• Experience working in an agile development environment and collaborating with cross-functional teams at scale globally.
• Familiarity with front-end development and ability to collaborate with engineers to ensure design feasibility and implementation.
• Expertise in designing for complex enterprise-level applications or digital platforms.
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels; ability to interact with/present to executives on design-related topics.
• A demonstrated commitment to staying updated with the latest design trends, techniques, and technologies.

Location

This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI, and U.S. territories. If you live within a 50-mile radius of a FedEx campus, you will be required to work at a FedEx campus location several times per week.

Schedule

Travel will be required for this role both domestically and abroad (approximately 10-20%, depending on business need). Collaboration with teams in the EU (Central European Time) is required, which will impact working hours several days a week to ensure at least 3-4 hours of overlap.

Pay

• CO: $12,476.52/mo - $27,898.88/mo
• CA: $13,169.66/mo - $22,873.62/mo
• NJ: $13,169.66/mo - $21,071.45/mo
• ME, OH & VT: $13,169.66/mo - $24,259.90/mo
• MN: $13,169.66/mo - $26,685.89/mo
• IL & NV: $13,169.66/mo - $27,898.88/mo
• MD, NY, VA & WA: $13,169.66/mo - $29,111.88/mo
• MA: $13,862.80/mo - $29,111.88/mo
• RI: $15,249.08/mo - $26,685.89/mo
• CT: $15,249.08/mo - $27,898.88/mo
• DC & HI: $15,942.22/mo - $27,898.88/mo
• NYC: $15,942.22/mo - $29,111.88/mo
• USA (general): $12,476.52/mo - $29,111.88/mo

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.