Digital Delivery Director

About the role

Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 78,000 team members in various locations worldwide are vital to making our company stronger. Locations include: San Diego, CA; Lakewood, CO; Redmond, WA; New York, NY; Nashville, TN; Dallas, TX; Houston, TX; Austin, TX; Tampa, FL; Miami, FL; Orlando, FL.

Responsibilities

• Collaborate with senior-level management in the development of performance goals and long-term operational plans
• Maximize project efficiency and productivity through (digital) delivery process development, monitoring and inter-departmental collaboration
• Set strategic goals (OKR/KPI’s) for operational efficiency and increased productivity
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, delivery progress, and obstacles for our key initiatives
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Uphold WSP organizational policies and standards, ensuring regulations are followed
• Work closely with human resources to lead our team with integrity and establish and maintain a trusting and productive environment

Requirements

• Bachelor’s degree in business administration, information systems or related field
• 10+ years senior leadership role in the appropriate field
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines

Preferred Qualifications

• Experience with budget and business plan development
• Proven ability to develop innovative solutions for increased productivity
• Superior negotiation skills in both internal and external settings
• Mastery of organizational, communication, and leadership skills, demonstrated by previous professional success
• Strong working knowledge of data analysis and performance metrics using business management softwares (e.g., CRM, Financial, Project Management, etc.)

Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Pay

Expected Salary: $153,200- $227,500

Schedule

Not specified

Contact

For inquiries, please contact [Contact Information].

Equal Opportunity Employer

WSP USA is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

Notice to Third Party Agencies

We do not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.

WSP

ABOUT US WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com