Digital Customer Experience Operations Specialist
Position Summary
Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel. We're looking for a talented DCX Operations Analyst to support the development and execution readiness of our website roadmap.
Key Responsibilities
- Support DCX Operations in driving and maintaining the website roadmap, ensuring priorities align with business objectives and traveler needs
- Help translate roadmap priorities into clearly defined, actionable initiatives ready for execution
- Maintain visibility into roadmap progress, dependencies, and readiness across teams
Requirements
- Quality & Experience Advocacy
- Review and refine requirements for website initiatives to ensure clarity, completeness, and alignment with intended outcomes
- Ensure user experience considerations and success criteria are clearly articulated before work enters execution
- Represent the voice of the traveler, asking thoughtful questions, identifying gaps, and challenging assumptions to strengthen solutions
- Actively participate in agile ceremonies to validate readiness and ensure work is well understood by all stakeholders
Cross-Functional Coordination
- Partner across DCX, Technology, Marketing, and other teams to ensure alignment on priorities, scope, and expectations
- Work closely with Technology Project Managers to ensure initiatives are clearly defined and positioned for successful execution
- Bridge communication between business and technical teams to reduce ambiguity and improve efficiency
- Surface risks, misalignment, or gaps early and help facilitate resolution
Total Rewards
The base salary range for this role is $85,000 – $95,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
- Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
- Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day – and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary
- Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
- Your future, secured: 401(k) with company match, life insurance, and disability coverage
- Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development
- Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community