Digital Communication Specialist

About the role

The Harris Center for Mental Health and IDD is looking for a Digital Communications Specialist to join our team. The Digital Communications Specialist is responsible for managing and optimizing The Harris Center’s digital presence to ensure accurate, engaging, and accessible communication for internal and external audiences.

Responsibilities

• Manage and update The Harris Center’s public website and The Harris Center Foundation website, ensuring content is accurate, timely, and aligned with brand standards.
• Coordinate with internal departments to gather, edit, and publish digital content, including program updates, announcements, and resources.
• Apply SEO best practices to improve search visibility, accessibility, and performance of web content.
• Monitor website analytics and user behavior to inform content improvements and recommendations.
• Manage and maintain social media accounts for both the agency and the Foundation.
• Develop, schedule, and publish content across platforms (e.g., Facebook, LinkedIn, X, Instagram, YouTube).
• Monitor engagement, respond to comments and messages as appropriate, and escalate issues when needed.
• Track performance metrics and prepare regular reports on reach, engagement, and growth.
• Serve as a key content manager for the agency intranet (SharePoint), ensuring information is well-organized, accessible, and current.
• Collaborate with departments to post announcements, resources, tools, and campaigns.
• Support internal communication initiatives by creating and maintaining digital content that promotes staff engagement and awareness.
• Manage digital signage content across agency locations, ensuring consistent, clear, and timely messaging.
• Schedule, design, and deploy signage content in alignment with agency communications goals.
• Ensure all digital communications adhere to brand, accessibility, and compliance standards.
• Stay current on digital communication trends, platform updates, and emerging tools.
• Participate in cross-functional projects and provide digital expertise to agency initiatives.

Qualifications

A Bachelor’s degree is required, with a preferred undergraduate degree in communications, journalism, digital media, public relations, marketing, or a related field. A minimum of three years of related work experience in one or more of the following areas: communications, video production, web development, graphic design, and/or social media management is required. Basic graphic design skills are preferred.

Skills

• Strong understanding of website content management systems (CMS) and SharePoint.
• Working knowledge of SEO best practices, analytics tools (e.g., Google Analytics), and social media platforms.
• Ability to write and edit clear, engaging content for diverse audiences.
• Excellent verbal and written communication skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Excellent computer skills, including proficiency with Microsoft Excel, Word, Power Point.
• Excellent interpersonal skills.
• Ability to work independently as well as part of a team.

Benefits

The Harris Center offers a competitive salary and a suite of excellent benefits, including a robust retirement plan with generous company matching, prior service credit, Cell Phone Discounts, exclusive entertainment deals, a free Headspace subscription, and an Employee Assistance Program. The Harris Center also supports student loan forgiveness as a qualifying entity, with employees eligible for various student loan forgiveness programs.