Digital Cloud Architect

About the role

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities

• Help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers.
• Conduct technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.
• Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.
• Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.
• Aid users with installation, configuration, and troubleshooting of Office Apps.
• Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.
• Guide customers on the best solutions and approach to moving from legacy solutions.
• Stay up to date with the latest updates and features of Office Apps and guide customers with recommendations for their implementation.

Requirements

• 15+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Advanced analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Deep technical knowledge of Microsoft 365 Apps features, and functionalities.
• Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.
• Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.
• Strong understanding of Office 365 and its administration.
• Experience with SharePoint and OneDrive.
• Knowledge of scripting languages such as PowerShell.
• Knowledge of Windows operating systems and basic networking concepts.
• Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office Apps.
• Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.
• Strong knowledge of Office Scripts and ability to guide customers to the proper use, best practices and benefits.
• Microsoft 365 Apps for Enterprise deployment best practices.

Skills

• Advanced networking skills with DNS, firewall, load balancing, etc.
• Familiarity with ITIL best practices for IT service management.
• Advanced knowledge of Office Scripts.

Benefits

At Sonata, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never-seen-before solutions to some of the world's toughest problems. You'll be challenged, but you will not be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Pay

TBD

Schedule

Full Time

Qualifications

Optional Skills: Advanced networking skills with DNS, firewall, load balancing, etc. Familiarity with ITIL best practices for IT service management. Advanced knowledge of Office Scripts

Why join Sonata Software?

At Sonata, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never-seen-before solutions to some of the world's toughest problems. You'll be challenged, but you will not be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Equal Opportunity Employer

At Sonata Software, we encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.