Digital Channels Clerk

Job Description

We are looking for friendly, service-driven individuals to join our team of rock stars!

Nymeo’s identity is encapsulated in our Core Values:

• Personalized member service, education, and rapport
• People helping people
• Outstanding products, services, and delivery
• Professional and personal wellbeing of each team member

Voted the 12th Best Credit Union to work for in the nation and second on the Best Places to Work in Maryland. Nymeo prides itself on providing a positive and fulfilling work environment focused on the credit union principle of people helping people.

Primary Function

Maintain and/or coordinate electronic channels to ensure consistent delivery of Credit Union products and services in a professional, accurate, and knowledgeable manner. Develop, maintain, and/or coordinate information and content for online banking, mobile applications, bill pay, member statements, and form development.

Essential Functions

• Monitor digital products and services to ensure all products are functioning as intended.
• Monitor product usage reports for Digital Channels to determine if the product is functioning properly and if members need assistance with utilization of products.
• Monitor and report any digital service that is offline or not responding and advise management.
• Assist with the training of staff involved with digital service and/or functions.
• Assist in coordinating channel content, notices, promotions, and regulatory disclosures with the Marketing Department.
• Assist in implementing and testing of policy and procedural changes relevant to updates and system upgrades with regards to the products and services.
• Assist in supporting staff with core related issues ranging from help desk issues to project implementation.
• Assist and support as an advisor to staff on digital service functionality and features to assist with member education and training of staff.

Experience and Skills

• Excellent interpersonal and customer service skills.
• Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
• Ability to prioritize duties as to devote attention to protecting the interests of the Credit Union and provide a quality service to its membership.
• Ability to effectively review documents.
• Ability to express oneself clearly and concisely, both orally and in writing.
• Ability to perform necessary computer-related input.

Job Qualifications (Education/Experience)

• High school diploma or GED.
• One to three years similar or related work experience in a credit union or financial institution preferred.

Benefits

• Medical, dental, vision, voluntary life, and disability insurance.
• 401(k) plan for full-time employees.
• Paid time to volunteer in the community.
• Paid Diversity Day to be used when your religious or traditional practices don’t match the Nymeo standard holiday schedule.
• Paid time off for your birthday.