Digital Channel Analyst

About the role

The Digital Channel Analyst plays a crucial role in delivering best-in-class digital solutions at Affinity Federal Credit Union. Reporting to the Director of Digital Channels, this position involves managing solutions and enhancements, supporting business units, and coordinating system changes.

Responsibilities

• Serves as subject matter expert for Retail and Business Digital Banking platforms.
• Collaborates with various organizational units including Branches, Call Center, and Business Banking teams.
• Responds to escalated incidents and problems within established Service Level Agreements (SLAs).
• Manages and monitors the corporate IT change control process.
• Develops and coordinates testing efforts for systems and applications.
• Stays informed about current and future technology features relevant to the organization and industry.
• Supports business initiatives through systems evolution and develops security access for relevant systems.
• Coordinates solutions for complex, cross-functional requirements.
• Performs gap analysis between business requirements and system functionalities.
• Partners with the Director of Digital Channels to address complex requirements.
• Adheres to project management methodologies and tools for the Software Development Life Cycle (SDLC).
• Manages hot fixes, releases, and system upgrades for Retail and Business Banking Digital Channel platforms.
• Ensures compliance with Affinity's Equal Opportunity Employment policy.

Requirements

This role requires a Bachelor’s degree in a related field or 3-5 years of experience within the Digital Channel environment at a Bank or Credit Union. An elevated working knowledge of Digital Channel platforms, business applications, and related interfaces is essential.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with digital banking platforms and business applications.
• Knowledge of software development methodologies and tools.
• Proficiency in Microsoft Office Suite and familiarity with project management tools.

Skills

• Technical proficiency with Digital Channel platforms.
• Strong collaboration and communication skills.
• Problem-solving and analytical abilities.
• Project management experience.
• Ability to manage multiple tasks and priorities.

Benefits

At Affinity Federal Credit Union, you will enjoy a comprehensive benefits package including:

• Competitive salary with potential for growth based on experience.
• Target incentive plan.
• Health, dental, vision, and prescription coverage.
• A comprehensive wellness program.
• Mental health support.
• Discounts on Affinity’s products and services.
• Paid time off for volunteering.
• Education assistance program.
• Flexible spending accounts.
• Identity protection.
• Profit sharing.
• Basic term life insurance coverage.

Pay

The starting salary range for this position is between $75,000 and $80,000, with the actual salary determined by experience and qualifications.

Schedule

This role is HYBRID, requiring some on-site work at Affinity Federal Credit Union’s corporate headquarters in Basking Ridge, NJ.