Digital Business Systems Analyst - Salesforce

Major Responsibilities

• Work with stakeholders to define business requirements.
• Implement new digital business applications for customer and employee experiences.
• Review, analyze, evaluate, and document requirements of business users.
• Map business process flows and ensure agile stories are written.
• Coordinate and lead UAT testing and manage issues.
• Focus on continuous improvement, proposing modifications and enhancements.
• Investigate problems and data discrepancies, diagnose root causes, and resolve them.
• Identify, evaluate, and document risks.
• Ensure assigned applications comply with relevant standards and regulations.
• Aid with training and hyper-care support as needed.

Minimum Job Requirements

• Bachelor’s Degree in Information Systems or related field, or equivalent work experience.
• Experience collaborating with business stakeholders, product owners, and external consultants.
• Prior experience working with digital software implementations.
• Experience with gathering requirements and enforcing best practices.
• Prior experience coordinating and leading user acceptance testing and QA testing.
• Ability to map business process flows and journey maps.
• Experience analyzing and organizing data to resolve problems and identify risks or improvements.
• Prior experience working with integrations to ERP systems like SAP, Oracle, Epicor, and NetSuite.
• Strong written and verbal communication skills.
• Excellent problem-solving skills.
• Ability to act as a liaison between development team and business stakeholders.
• Ability to identify opportunities and propose solutions.
• Understanding of the business and end-user perspectives and applying that understanding to solution proposals.
• Utilization of IT best practices and IT tools related to application support, implementation, and documentation.

Preferred Job Requirements

• Certification or similar certifications in Business Analysis.
• Experience in writing stories in agile tools like Jira or DevOps.
• Experience with CRM systems (Salesforce) and customer portal applications.
• Experience with training material development and delivery of training.
• Experience with large Data and Integration Projects.
• Knowledge of MuleSoft or other integration tools.
• Experience with CDP – Customer Data Platform.