Digital Branch Customer Care Representative
Responsibilities
The Digital Branch Customer Care Representative delivers prompt, accurate support to Digital Branch customers across digital accounts, mobile banking, and related products and services. This role consistently provides high-quality customer service by prioritizing clear communication, timely resolution, and a seamless customer experiences, reinforcing customer satisfaction, loyalty, and retention.
Requirements
- H.S. Diploma or General Education Degree (GED) or equivalent
- Two (2) years of inbound and outbound call center and/or branch operations experience in a financial institution
- Proficient knowledge of banking products, policies, and services particularly related to electronic banking
- Advanced problem-solving skills
- Capacity to work independently, be self-motivated and adapt well to change
- Solid understanding of computers and browser functionalities
- General knowledge of MS Office
Preferences
- Previous experience working with digital branch products and services, with an emphasis in high-volume customer interactions, online account servicing, and digital support
- Previous experience with MANTL online account opening solution
- Previous experience with FIS D1Flex online banking support tool
Benefits
We pride ourselves in the ways we support our internal relationships. Features include maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%.
Pay
The minimum and maximum projected hourly pay for this position is: $23.24 to $33.44.
Schedule
This position is eligible for our hybrid remote work and will work in the Bethesda, MD office four days per week.