Digital Banking Manager

We need to output HTML fragment with sections: About the role? Actually we have company description and job description. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only sections with real content. We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove Job ID/requisition numbers. We have company description paragraphs: "By working at Harvard University..." etc. That's about the organization. Could be "About the role"? Actually "About the role" is generic; but we could use "About the role" heading for company description? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings as appropriate. We need to decide which sections to include. We have: - Company Description (multiple paragraphs). Could be placed under "About the role" or maybe "About the company". Since only allowed headings list includes About the role, we can use that. - Job Description: includes responsibilities (Product Strategy & Roadmap, Member Experience..., Delivery and Execution, Data & Performance Management, Stakeholder & Vendor Management, People Leadership). Those are responsibilities. - Qualifications: Basic Qualifications and Additional Qualifications and Skills. - Additional Information: Working Conditions, Standard Hours/Schedule, Visa Sponsorship, Pre-Employment Screening, Other Information, Work Format Details, Salary Grade and Ranges, Benefits. We need to include Benefits section (since there is content). Pay section: we have Salary Grade and Ranges but not actual salary numbers; we should not create Pay section unless posting actually states them. It says "Salary Grade and Ranges This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information." That's not a specific salary; it's a reference. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Pay, we have only a grade and reference; not explicit salary. Likely we should NOT create a Pay section because no explicit salary figure. For Schedule, we have "Standard Hours/Schedule: 35 hours per week 3 days a month onsite with 1-week WFH. Additional onsite days will be required based on business needs." That's schedule info. So we can create a Schedule section. Benefits: we have a Benefits paragraph with list. So include Benefits section. We also have "Additional Information" which includes Working Conditions etc. Could be part of "Requirements" or "Qualifications"? But we have separate sections for Requirements and Qualifications. The posting includes "Qualifications" heading already. We can put Basic Qualifications and Additional Qualifications and Skills under Qualifications section. Requirements maybe could be same as Qualifications? But we need to avoid duplication. We could treat "Requirements" as same as Qualifications? However we have both Basic Qualifications and Additional Qualifications and Skills. Could put them under Qualifications. Requirements maybe we could leave out if not distinct. But we need to include all substantive info. We could put the qualifications under "Qualifications" heading, and maybe "Requirements" heading could be omitted if no distinct content besides qualifications. But we need to preserve all info; we can put qualifications under Qualifications and maybe also under Requirements? That would duplicate. Better to put qualifications under Qualifications and maybe treat Requirements as same content? The instruction: Prefer a few substantive sections over many thin ones. So we could combine Qualifications and Requirements into one section labeled "Qualifications". Or we could have "Requirements" for basic qualifications and "Additional Qualifications and Skills" under "Qualifications". But that seems thin. Let's decide: Use sections: - About the role (company description) - Responsibilities (list of job-specific responsibilities) - Qualifications (basic and additional) - Benefits (list) - Schedule (hours/hybrid) - Working Conditions? Could be part of Schedule or separate? There's "Working Conditions: Onsite work is performed in an office setting." That's not schedule but location. Could be part of Schedule or maybe a separate "Work Location" but not in allowed headings. Could fold into Schedule or maybe into "About the role"? Probably better to include under Schedule as it's related to work arrangement. Or we could add a "Work Location" but not allowed. So we can include working conditions inside Schedule section as a paragraph. Also we have Visa Sponsorship Information, Pre-Employment Screening, Other Information, Work Format Details. Those are additional info but not in allowed headings. Could we fold them into a short

under maybe "Additional Information"? Not allowed heading. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can fold Visa Sponsorship, Pre-Employment Screening, Other Information, Work Format Details into a short paragraph under maybe "Additional Information" but we don't have that heading. Could we create a generic

after sections? The instruction says output ONLY the HTML fragment, no extra headings unless they have real content. We could add a

for that metadata after the sections, not as a heading. That's allowed. We must remove EEO/Non-Discrimination Commitment Statement (boilerplate). Also remove "Please provide a cover letter with your application." (application instructions). Also remove "This position has a 90-day orientation and review period." maybe keep? It's substantive? It's about orientation period; could be considered part of Additional Information. Might keep as a short paragraph. We must preserve all substantive information; not invent or summarize away detail. So we need to keep details like "35 hours per week 3 days a month onsite with 1-week WFH." etc. Let's extract content: Company Description paragraphs: 1. "By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive." 2. "Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals." 3. "At Harvard FCU, we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us! Harvard FCU: https://harvardfcu.org/" We should keep the link? Probably keep as plain text; it's not boilerplate. It's a URL. Job Description: "The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption." Then list of responsibilities with headings: - Product Strategy & Roadmap - Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. - Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. - Conduct competitive analysis and monitor industry trends to inform product decisions. - Member Experience and Journey Optimization - Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices. - Use data, insights, and member feedback to identify pain points and prioritize improvements. - Delivery and Execution - Translate strategy into user stories, acceptance criteria, and functional requirements. - Lead backlog prioritization and planning for digital initiatives. - Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders. - Data & Performance Management - Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts. - Analyze data to identify friction points, validate hypotheses, and inform continuous improvement. - Stakeholder & Vendor Management - Subject-matter expert for the credit union’s digital banking platform. - Primary point of contact for internal stakeholders regarding digital features and enhancements. - Manage relationships with digital banking platforms, fintech partners, and third-party vendors. - Lead cross-functional initiatives that require coordinator across multiple teams, ensuring alignment and clear communication. - Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality. - Ensure compliance with regulatory, security, and risk requirements. - People Leadership - Lead and mentor team of Digital Banking Specialists involved in day-to-day management of digital platforms. Qualifications: Basic Qualifications: - Bachelor’s degree in business, information systems, UX/Product Design, or related field. - 3–7 years in product management, digital experience, or related roles. Additional Qualifications and Skills: - Experience delivering digital features in financial services, banking, or fintech is highly preferred. - Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail. Additional Information (to fold into short p): - Working Conditions: Onsite work is performed in an office setting. - Standard Hours/Schedule: 35 hours per week 3 days a month onsite with 1-week WFH. Additional onsite days will be required based on business needs. - Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position - Pre-Employment Screening: Credit, Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control) - Other Information: Please provide a cover letter with your application. (remove as application instruction) - This position has a 90-day orientation and review period. (keep?) - Work Format Details: This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. - Salary Grade and Ranges: This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. - Benefits: Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: - Generous paid time off including parental leave - Medical, dental, and vision health insurance coverage starting on day one - Retirement plans with university contributions - Wellbeing and mental health resources - Support for families and caregivers - Professional development opportunities including tuition assistance and reimbursement - Commuter benefits, discounts and campus perks - Learn more about these and additional benefits on our Benefits & Wellbeing Page. We need to remove EEO/Non-Discrimination Commitment Statement. Also remove "Please provide a cover letter with your application." (application instruction). Also maybe remove "Learn more about these and additional benefits on our Benefits