Digital Asset Support Specialist-31054

Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: IT Customer Support Services Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits). Pay Range: $23.64 - $35.22 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary Under the general direction of the Manager, the Asset Support Specialist is responsible for maintaining computers in assigned areas and maintaining equipment loans. While primarily providing services for Rush University, the Asset Support Specialist also maintains these services for a variety of Rush business needs. Maintenance of computers includes ensuring the full lifecycle of equipment meets business needs, ensuring all equipment is up to date and functional. The Specialist acts as a central resource for successful service delivery in the assigned areas. Maintenance of equipment loans ensures that the equipment is functional, and loans are tracked accurately. As part of the broader Asset Management team, the Specialist is knowledgeable about current standards, security, and compliance. The Specialist may also engage in general Asset Management initiatives. Responsibilities Identify and understand organizational requirements for assigned labs or additional specialty areas.Ensure requirements are delivered according to established process or policies.Evaluate and recommend appropriate hardware to meet needsManage exam preparation process and communicate needs that ensure success.Participate in any replacement initiativesKeep inventories up to date and accurate.Ensure hardware and software are functional and up to date. This includes the installation, configuration, updates, and testing of equipment in compliance with policy and standards and certifying machines for exams.Monitor and maintain associated peripherals and supplies.Coordinate equipment loan serviceKeep loan equipment in working order and up to dateProvide feedback to D&IS leadership on service needs and communicate escalated issues.Participate in general Asset Management initiatives as assignedPartner with applicable teams across D&IS to meet business needs.Support and collaborate with desktop engineers to support successful device configurationOversee the installation and configuration of IT systems, ensuring seamless integration with existing systems, applications, and services.Provide technical support as requested.Implement proactive measures to minimize disruptionsEnforce established technical standards, ensuring adherence to design specifications, industry regulations, D&IS standards, D&IS policy, and best practices.Follow established asset management policy and procedure, including software assetsReview and contribute to related documentation and training to ensure continuous service in assigned areas.Develop and maintain a relationship with stakeholdersAssist with walk up assistance with staff and student laptops.Maintain all exam classroom devices with a refresh every quarter.Help with classroom removal of user profiles. Job Requirements High School Diploma/GEDAt least 5 years of experience in general computer support, including deployment.Expert knowledge of PCKnowledge of academic testing processes and compliance guidelinesWorking knowledge of academic applications such as Respondus Lockdown Browser, Examplify, and other secure browsersKnowledge of industry standard End User Services technologies such as Microsoft SCCM, Active Directory, and SSO. Preferred Job Qualifications A knowledge of basic networking is helpful.Strong analytic and process skills to track and improve services.ServiceNow experience is helpful. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.