Digital & AI Experience Intern – Summer 2027
About the role
Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.
The National Life Group Internship Program was developed to provide real workplace learning and growth opportunities for undergraduate students. Over the years the program has provided students with the opportunity to engage in meaningful, career-relevant work at National Life Group in preparation for full-time employment.
Responsibilities
- Partner with Operations teams to identify business problems and opportunities for AI-assisted solutions.
- Conduct stakeholder and user discovery to understand needs, workflows, and pain points.
- Develop and validate clear problem statements before recommending solutions.
- Build, test, and refine AI-assisted tools using approved internal platforms.
- Gather user feedback and iterate solutions based on real-world use.
- Track solution adoption and identify opportunities for improvement.
- Create simple user guides and transition completed solutions to designated business owners.
- Use sound judgment to challenge requests when the proposed solution does not address the underlying problem.
- Participate in Digital & AI Experience team standups, planning, and working sessions.
- Prepare and